Asana
Developed and executed tailored account strategies addressing specific customer needs, resulting in a notable 15% increase in overall profitability through enhanced client satisfaction across diverse accounts.
Conducted a comprehensive assessment of processes, discovering three major gaps in operations; developed actionable proposals enhancing engagement strategies without incurring additional costs for the company.
Championed cross-functional discussions to synchronize client objectives with service capabilities, leading to the identification of three critical areas for improvement that bolstered relationship trust among long-term accounts without increasing costs.
Generated comprehensive weekly account status reports for stakeholders, facilitating more informed decision-making processes while strengthening communication channels that led to increased stakeholder satisfaction levels.
Coordinated efforts with the sales department in developing tailored strategies, leading to a notable increase of 25% in client satisfaction ratings while onboarding five premium accounts over just six months.
• Drove promotional innovation by leveraging newly gained insights into product advancements; contributed to onboarding four key clients monthly as part of refined lead generation initiatives during the first half-year tenure.
• Identified key areas for improvement through rigorous analysis of industry benchmarks; findings revealed solutions addressing major revenue leaks leading to an immediate impact on client satisfaction scores by over 25%.
Orchestrated cross-departmental communication among design, sales, and support teams during high-profile project rollouts; resolved critical issues leading to a 20% reduction in account transition delays.
Created comprehensive presentations for stakeholders detailing project milestones and strategic initiatives, resulting in a 25% increase in initiative approval ratings within the first quarter following rollout.
Established a comprehensive set of performance metrics to identify core inefficiencies within processes; reduced operational delays by 30% without compromising the overall quality or timeline of service delivery.
Analysed key performance indicators to identify sales fluctuations and qualitative feedback, leading to optimized strategies that reduced contract negotiation timelines by an average of two weeks across all major accounts.
Crafted targeted onboarding strategies specifically for key accounts, resulting in decreased transition phases by two weeks without compromising service standards or client satisfaction levels throughout the process.
Directed financial transitions among diverse stakeholders for each project, implementing CRM tools to enhance relationship management and maintaining a flawless record with zero discrepancies in quarterly audits.
Dynamic and results-oriented professional with over 5 years of diverse experience in project coordination, client relationship management, and business development across the digital marketing, e-commerce, and telecommunications sectors. Proven ability to manage complex projects by developing strategic timelines, facilitating cross-functional collaboration, and optimizing processes to achieve business objectives. Expertise in market research, performance analysis, and campaign execution, complemented by strong communication skills and a client-centric approach. Adept at fostering relationships with stakeholders and clients, ensuring satisfaction and loyalty. Committed to continuous improvement and driving operational efficiency to support organizational growth.
Asana
Trello
Jira
Tableau
Microsoft Excel
Microsoft Word
Microsoft Power Point
CRM Software
Learning new software's
Reading
Writing
Playing Cricket and Pool