Anup Kumar Shaw
HR Officer, AM
Howrah
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
3
3
Languages
Work History
HR Officer
Floating Numbers Digital Solutions Pvt Ltd
1 2020 - Current
- Managing team of 7 HRs
- Develop and maintain HR metrics and analytics to track key HR performance indicators such as turnover rates, employee engagement scores, and recruitment metrics.
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Facilitated annual performance appraisal cycles by preparing necessary documentation for managers'' review sessions with their respective direct reports.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Coached junior recruiters on best practices, increasing overall team success.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Managed end-to-end recruitment processes, ensuring timely placements for critical roles.
- Analyze data trends to identify areas for improvement and make data-driven recommendations to drive HR strategy and decision-making.
- Collaborated with business leaders to understand organizational goals and develop HR strategies aligned with business objectives.
- Provide strategic HR guidance and support to management in areas such as talent management, organizational development, and workforce planning
- Manage the team, provide proper leadership, ensure the team spirit as well as the performance of the team.
- Developed employee life cycle (Hiring to Exit) and make sure that its been followed
- Monitor, report on and analyze the performance of the team to the client and managers.
- Streamlined recruitment processes for improved efficiency in hiring top talent.
- Support the development and implementation of HR initiatives and systems
- Acted as a trusted advisor to management on employee relations matters, including conflict resolution, disciplinary actions, and performance management.
- Conduct investigations into employee complaints or concerns and recommend appropriate actions in compliance with company policies and legal requirements.
- Support initiatives to promote employee wellbeing and work-life balance, such as wellness programs, flexible work arrangements, and employee assistance programs.
- Develop and implement initiatives to enhance employee engagement, satisfaction, and retention.
- Conduct regular pulse surveys, analyze results, and recommend actions to address employee feedback and concerns
- Collaborate with HRIS (Human Resources Information Systems) team to optimize HR technology systems and tools to streamline HR processes and enhance data accuracy and reporting capabilities. Provide training and support to managers and employees on HRIS platforms and self-service tools.
- Coordinated and delivered inductions and onboarding procedures, providing welcoming environment for new employees.
- Investigated and resolved employee relations issues, maintaining strict confidentiality and impartiality throughout.
- Maintained relevant documentation, including NDA and Appointment letter, ensuring contractual documents and templates were up-to-date and in line with relevant legislation.
- Implemented and monitored personal development plans, collating individual training needs for maximum employee support.
- Conducted disciplinary, grievance and absence management, maintaining positive relationships with employees throughout.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Supported senior leadership by capturing big picture data for project status updates, benefits analysis and corrective action planning.
- Evaluating Attrition data of whole organization Weekly, Monthly, Quarterly and Yearly
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Partner with marketing and communications teams to promote the employer brand and enhance the employee experience.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
Team Leader - Project Management
Floating Numbers Digital Solutions Pvt Ltd
08.2018 - 01.2020
- Closely monitored team performance by observing and tracking key metrics. Managed underachievers effectively..
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Maintained detailed documentation of all projects managed, establishing a valuable knowledge base for future reference.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Assisted with team recruitment, interviewing and onboarding.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Monitored staff performance and developed improvement plans.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
Content Moderator
Floating Numbers Digital Solutions Pvt Ltd
06.2018 - 08.2018
- Reviewing user-generated content to ensure it complies with the platform's policies and guidelines.
- Removing content that violates the platform's rules, such as hate speech, harassment, or graphic violence.
- Keeping up-to-date with changes to the platform's policies and guidelinesand new trends in online content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Education
BCOM -
Calcutta University
Kolkata 01.2018 - 06.2021
Skills
Professional Development
Accomplishments
- Hired 200+ Staff and acheived the Rampup request within a SLA.
- Worked directly with the stake holders to provide support to clients
- Supervised team of 600+ staff members
- Updated and implemented Onboarding, RTW, and Offboarding etc policies for continued company compliance
- Transferred 150+ employees to a new office location while implementing an improved onboarding process, resulting in 100% retention.
- Helped the company achieve ISO 9001 certification
Certification
POSH in workplace, Floating Numbers Digital Solutions - 2023
Timeline
Team Leader - Project Management
Floating Numbers Digital Solutions Pvt Ltd
08.2018 - 01.2020
Content Moderator
Floating Numbers Digital Solutions Pvt Ltd
06.2018 - 08.2018
BCOM -
Calcutta University
01.2018 - 06.2021
HR Officer
Floating Numbers Digital Solutions Pvt Ltd
1 2020 - Current
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