Anup Kumar Thapa
New Delhi
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Team Leader
FIS Global Business Solutions
03.2019 - 10.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Led team of 15 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Built strong relationships with customers through positive attitude and attentive response.
Practitioner
Concentrix
07.2017 - 02.2019
- Contributed to team success by completing jobs quickly and accurately.
- Sought out ways to go above and beyond job requirements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Higher Secondary Certificate -
Army Public School
New Delhi, India04-2011
Secondary School Certificate -
Army Public School
New Delhi, India04-2007
Skills
Complaint resolution
Employee Evaluation
Staff education and training
Performance improvement
Client Service
Technical Support
Teambuilding
Good listening skills
Cultural awareness
MS Office
Daily workflow improvement
Key performance indicators
Data management
Timeline
Team Leader
FIS Global Business Solutions
03.2019 - 10.2023
Practitioner
Concentrix
07.2017 - 02.2019
Higher Secondary Certificate -
Army Public School
Secondary School Certificate -
Army Public School