Anuprita Kale
Nagpur
Summary
- Total 6 Years of IT Experience including Four Years of Experience in Salesforce Technology.
- Currently working as a Customer Support Engineer on Salesforce Service Cloud to resolve the complex technical issues (tickets) raised by the customers.
- Apex Classes/Controllers & Triggers SOQL SOSL Visual Force Pages & Integration using REST API & Oath Test Classes, Asynchronous Programming, Batch Apex, Schedulable Apex, Future Methods, Queueable Interfaces, Invocable Methods
- Hands-on experience on Creating Lightning Web Component (LWC)
- Workflow, Approvals, Process Builder, Lightning Flows, Dashboards Analytic Snapshots, Report Types Case / Lead Management & Automation Custom Objects, Fields & Record Types User Management, Profiles & Licenses Custom Permission Set, Sharing & Assignment Rules
- Process Deployment with Changeset & Copado
- Good with commitments, result oriented, hardworking with a quest and zeal to learn new technologies.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
- Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Success Engineer
Screen Magic Mobile Media Pvt. Ltd.
Pune
01.2022 - Current
- Performed system tests to identify any potential bugs or glitches that need fixing.
- Created user guides and tutorials tailored specifically for each client's unique needs.
- Provided training and support for customer teams, ensuring successful product adoption.
- Generated reports on customer engagement metrics to track progress against goals.
- Analyzed customer feedback to identify areas of improvement in the software platform.
- Collaborated with other departments such as Sales, Product Development, and Support to ensure a seamless experience for customers.
- Developed workflow documentation to ensure proper use of the software by customers.
- Conducted regular check-ins with customers to evaluate usage levels, satisfaction ratings.
- Researched customer issues and developed solutions to resolve them quickly and effectively.
- Provided timely responses to inquiries from both existing customers and prospects.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Salesforce Engineer
IT NetworkZ Pvt. Ltd.
Nagpur
01.2020 - 01.2022
- Configured Page Layouts, Record Types, Managing Fields and their dependencies, Tabs, Search Layouts and Button & Links.
- Configured and Setup relationship between various Standard and Custom objects.
- Created business automations using Workflows, Process builder and Flows, Custom Objects, Validation Rules and Mapping them to the existing functionalities and Objects.
- Worked on Reports & Dashboards and created Enhanced Dashboards.
- Created and managed Users, Roles, Profiles, permissions, mass updates and renaming records.
- Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Education
Master of Technology - Electronics Engineering
RTMNU
Nagpur12-2011
Bachelor of Engineering - Electronics And Telecommunication Engineering
SGBAU
Amravati10-2009
Skills
- Salesforce Apex
- Salesforce Visualforce
- Salesforce Lightning Web Components (LWC)
- Salesforce Data Model: Understanding of Salesforce's data architecture, including objects, fields, relationships, and data security
- Salesforce Administration: Configuration and customization of Salesforce org, including user management, security settings, workflow rules, and process automation and Flows
- Experience with Salesforce REST APIs for integrating Salesforce with external systems
- Customer Retention Strategies
Soft Skills:
- Problem-solving abilities
- Communication skills
- Team collaboration
- Time management
- Attention to detail
- Adaptability
Certification
- Salesforce Platform Developer I
Timeline
Customer Success Engineer
Screen Magic Mobile Media Pvt. Ltd.
01.2022 - Current
Salesforce Engineer
IT NetworkZ Pvt. Ltd.
01.2020 - 01.2022
Master of Technology - Electronics Engineering
RTMNU
Bachelor of Engineering - Electronics And Telecommunication Engineering
SGBAU
- Salesforce Platform Developer I
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