Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards Recognition
Timeline
Generic
ANUPRIYA NAGPAL

ANUPRIYA NAGPAL

Bengaluru

Summary

Dynamic Technical Consultant with over 8 years of experience in digital transformation, workflow automation, and SaaS product strategy. Skilled in Agile methodologies, stakeholder engagement, and data-driven decision-making. Proven expertise in aligning business needs with technical solutions to achieve strategic outcomes and operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager – Product Consultant

ProHance
Bengaluru
04.2024 - 03.2025
  • Designed the product roadmap and led the workflow configuration integration for ProHance.
  • Developed a quality framework to enhance workflow efficiency.
  • Achieved a 25% AHT reduction for a clinical process outsourcing client.
  • Improved productivity by 30% through real-time task visibility for a healthcare insurance client.

Manager – Process Excellence

Concentrix
Gurgaon
03.2023 - 11.2023
  • Led and mentored Lean Six Sigma projects; implemented data dashboards (Power BI, Excel/VBA).
  • Identified and executed reengineering and automation opportunities; conducted RPA assessments and POVs.
  • Claims process accuracy improvement: 92% to 97%.
  • Developed an audit management system for claims processing.
  • Reduced Late Claim Interest Penalties by 15% using a real-time tracking tool.

Assistant Manager – Digital Transformation

Genpact
Gurgaon
12.2021 - 03.2023
  • Drove client-focused Six Sigma projects across O2C processes for a pharmaceutical client.
  • Identified RPA opportunities and conducted cost-benefit analysis for implementation.
  • Supported transitions and standardization during stabilization periods.
  • Automated high-volume invoice workflows (TAT improved by 15%, 4 FTEs saved).
  • Automated order release/case creation (TAT improved by 15%, 3 FTEs saved).
  • DMAIC project reduced past dues and improved NPS.

Technical Trainer (JavaScript & Databases)

WhiteHat Jr
Remote
10.2019 - 04.2020
  • Taught coding fundamentals and game development using JavaScript and databases.

Team Lead – Business Consulting

Capgemini
Bengaluru
06.2017 - 09.2019
  • Partnered with leadership on strategic initiatives via Lean Six Sigma (BB/GB) projects.
  • Coordinated with Delivery Excellence, Automation teams, and SMEs to ensure transformation outcomes.
  • Promoted process hygiene and continuous improvement.
  • Reduced cycle time from 70 to 22 hours for Forecasting & Budgeting.
  • Reduced hours from 400 to 225 for Month-End Activity.
  • Improved accuracy from 88% to 99% for Intercompany Postings.

Software Engineer – PLM & QA

Tech Mahindra
Bengaluru
06.2012 - 06.2015
  • Developed Java-based PLM solutions by translating business workflows into scalable modules.
  • Worked with cross-functional teams to resolve production issues and integrate third-party systems.
  • Built reusable components and streamlined documentation processes, reducing manual effort by 40%.
  • Improved system response time by 25% through efficient integration scripting.
  • Enabled faster product releases with modular PLM enhancements.
  • Created test plans, user stories, and acceptance criteria for enterprise applications.
  • Conducted end-to-end testing and ensured compliance with healthcare data standards.
  • Managed issue resolution within SLAs and supported user onboarding during system migration.
  • Achieved 98% defect-free deployment in a patient info system.
  • Cut testing cycle time by 30% via optimized test automation.

Education

MBA - Marketing & Finance

FORE School of Management
New Delhi

B.Tech - Computer Science

JMIT
Radaur, Haryana

Skills

  • Strategic project management
  • Agile execution frameworks
  • Data analytics and visualization
  • Cross-functional collaboration
  • Industry expertise

Certification

  • Six Sigma Black Belt
  • Six Sigma Green Belt
  • SCJP (Sun Certified Java Programmer)

Awards Recognition

  • Outstanding Contribution in Delivery, Capgemini, 09/01/18
  • International Exchange Programme, ESC Rennes School of Business, France, 01/01/16 - 04/30/16

Timeline

Manager – Product Consultant

ProHance
04.2024 - 03.2025

Manager – Process Excellence

Concentrix
03.2023 - 11.2023

Assistant Manager – Digital Transformation

Genpact
12.2021 - 03.2023

Technical Trainer (JavaScript & Databases)

WhiteHat Jr
10.2019 - 04.2020

Team Lead – Business Consulting

Capgemini
06.2017 - 09.2019

Software Engineer – PLM & QA

Tech Mahindra
06.2012 - 06.2015

MBA - Marketing & Finance

FORE School of Management

B.Tech - Computer Science

JMIT

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ANUPRIYA NAGPAL