Anupriya Rathore

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

• Expert to deal with KPI Matrix
• Confident and expert to set-up team from scratch to make them ready for delivery
• Expert to do transition during on-boarding with multiple organization involvement
• Created and executed planning/roadmap to target deliverables in define timeline.
• Developed organizational structure to outline and direct rules, roles and responsibilities.
• Developed strategy to increase targets (Planned vs Actuals)
• Created employee schedules to align coverage with forecasted demands.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Data driven tracking for rewards, recolonization, great performer and low performer, improvement area against Process and Knowledge Matrix
• Closely working with the team to improve their competency
• Re-engineer end-to-end workflow to deliver adaptive solution to elevate customer experience
• Manage multiple scrum teams and assist them in resolving impediments and complex problems
• Manage & facilitate Effort estimation, Resource planning, Product backlog and Sprints
• Expert to create 30-60-90 plan and BA, Dev and Test team goals

• ICAgile Certified Professional - Agile Coaching - ICAgile

• She is awesome team-player and has ability to work as PO, Delivery Manager and Program Manager with her great analytical skills. (Received at Accenture from Client)
• Expanded the business by consistently delivering goal-surpassing SLAs and KPIs ensuring complete client satisfaction. (Received at Globallogic from Leadership as well as Client

• Received Excellence/wall of Fame Award From Globallogic to maintain quality against 15 insurance client and big team of quality people without escalation and team conflict.
• Many Team Awards (Towards Team Success at Globallogic as well as Accenture)
• Received Excellence Award From Verizon Management Team (Client Appreciation) Due to - o Worked in tight deadline (Team Ram-up, Team Onboarding, On Time Releases, 0 Escalation across all Testing Responsibilities (IPtv Domain Based)