Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Anupriya Ravi

Chennai

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

To work in a competitive environment on challenging assignments that yields twin benefit of the job satisfaction and a steady-paced professional growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

HSBC
BANGALORE
03.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Ensured that all customer queries were handled quickly and professionally.
  • Assisted in the training of new employees and handled the checking process for entire inactive accounts.

Senior Process Associate

TATA CONSULTANCY SERVICES (SCB)
Chennai
06.2021 - 11.2022
  • Reviewed customer documents and information to ensure compliance with KYC regulations.
  • As part of US FATCA process, ensure the validation of FATCA forms (W-9, W-8 BEN E, W-8 EXP and W-8 IMY) and processed validation in MD3 tools and recorded the same in ECDD+ for future Review purpose.

QC

HSBC HDPI
Chennai
02.2016 - 11.2019
  • Conducted new account opening procedures and maintained existing accounts according to company policies and regulations.
  • Performed due diligence reviews on new customers' applications prior to account opening process completion.
  • Managed account opening process, including client onboarding, KYC, AML review, account documentation, and account servicing.

Process Associate

Ntrust Infotech
Chennai
03.2013 - 11.2015
  • Prepared documents such as listing agreements, purchase contracts, deeds and leases.
  • Conducted quality assurance checks on all lease materials prior to their release.

Education

Bachelor of Arts - COMPUTER APPLICATION

G S S JAIN COLLEGE
CHENNAI
04-2013

Higher Secondary -

ST Anne's Girls HR Sec School
Chennai
04-2010

X STD -

Wesley's Matriculation HR Sec School
Chennai
04-2008

Skills

  • Customer Service
  • Complaint resolution
  • Sales expertise
  • Time Management
  • Problem Solving
  • Active listening
  • Product Knowledge

Certification

  • IRDA Certified.

Accomplishments

  • Got best Service Star Award for providing best services to the customer.
  • Member of Customer Focus Group basis the service offered to customer.

Languages

English, Tamil
First Language

Timeline

Assistant Manager

HSBC
03.2023 - Current

Senior Process Associate

TATA CONSULTANCY SERVICES (SCB)
06.2021 - 11.2022

QC

HSBC HDPI
02.2016 - 11.2019

Process Associate

Ntrust Infotech
03.2013 - 11.2015

Bachelor of Arts - COMPUTER APPLICATION

G S S JAIN COLLEGE

Higher Secondary -

ST Anne's Girls HR Sec School

X STD -

Wesley's Matriculation HR Sec School

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Anupriya Ravi