Summary
Overview
Work History
Education
Skills
Timeline
Generic
Anup Singh Nayal

Anup Singh Nayal

Key Account Manager
New Delhi

Summary

Dynamic and results-driven sales professional with 9 years of extensive experience in driving revenue growth and building long-term Customer relationships across diverse industries. Proven track record of exceeding sales targets and developing strategic sales plans. Skilled in lead generation, negotiation, and closing deals. Adept at managing high-performance sales teams and implementing innovative sales strategies. customer service.

Overview

9
9
years of professional experience

Work History

Key Account Manager Customer Success

Reliance Jio Infocomm
03.2024 - Current

● Engaging in conversation with customers aligned to their industry and collaborate with cross functional teams to drive and qualify new opportunities and build pipeline.

● Drive revenue growth, new customer acquisition & retention for Reliance Jio Enterprise products like ILL, Grownet, Jio Cloud, Jio Business Solutions etc.

● Identify customer business and technology readiness, proactively build external stakeholders' mapping, implement strategies to accelerate the closing of deals.

● Leverage and share competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.

● Leads conversations and sets up events within Reliance Jio Infocomm, develop strategies for best practice sharing, initiate conversations with prospective customers/partners at events, acts as a subject matter expert.

Deliver quality quota retirement territory plans.

  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.

Key Account Manager

Teleperformance ( Microsoft )
06.2018 - 12.2023
  • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders.
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions
  • Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.

Account Manager, Inside Sales

Dev IT (Dell Technologies)
04.2016 - 04.2018
  • Gain new accounts and seek opportunities in your account territory
  • Manage small- to medium-sized accounts
  • Stay informed of industry trends to help resolve specific market challenges
  • Recommend business solutions supported with data

Education

Bachelor of Science - Physics , Chemistry , Maths

HNB Central University Pauri Garhwal
Pauri, India
04.2001 -

Skills

End Customer Management

Stakeholder Management

Channel Partner Management

New Account Acquisition

Consultative Solution Selling

Forecasting & Pipeline Management

Prospecting & Retention

Relationship Management

Timeline

Key Account Manager Customer Success

Reliance Jio Infocomm
03.2024 - Current

Key Account Manager

Teleperformance ( Microsoft )
06.2018 - 12.2023

Account Manager, Inside Sales

Dev IT (Dell Technologies)
04.2016 - 04.2018

Bachelor of Science - Physics , Chemistry , Maths

HNB Central University Pauri Garhwal
04.2001 -
Anup Singh NayalKey Account Manager