Anup Srinivas Nair
Learning And Enablement Specialist
Bengaluru,KA
Summary
Dedicated Learning and Enablement professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
35
35
years of post-secondary education
1
1
Certification
Work History
Senior Technical Trainer & Curriculum Developer
Snowflake
Bangalore, Karnataka
05.2021 - Current
- Developed new and improved courses to meet changing demands using course authoring tools ( Camtasia, Adobe Captivate, Articulate Rise, Google Slides)
- Conducted integrated courses and training modules focused on key areas.
- Trained and mentored new personnel hired to fulfil various roles on Snowflake fundamentals
- Created curricula, instructions, documents and written tests for various types of training courses ( Release, Product 101 courses )
- Regularly conduct customer service skills workshops to enhance Support customer handling skills
Learning and Enablement Specialist
Sprinklr
Bangalore, Karnataka
01.2020 - 05.2022
- Develop new training programs such as online modules, interactive software, language labs and online programs and provide ongoing training to staff.
- Conduct orientation sessions to assess skill levels and areas of strength and weakness.
- Developed training curriculum and recommended programs that met instructional goals and objectives.
- Training and mentoring new personnel hired to fulfill various roles.
- Create online learning courses utilizing Articulate Rise.
- Design and deliver training based on operational metrics
- Partner training
- LMS Administration and reporting
Lead Trainer
Replicon Software India Pvt Ltd
Bangalore, Karnataka
02.2014 - 01.2020
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Provided in-house training to new employees on Replicon Product Suite
- Facilitated learning through variety of delivery methods, including classroom instruction, on-the-job coaching and virtual training for employees.
- Eliminated process gaps by implementing new methods of standardized training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sr Technical Training Analyst
Dell International Services
Bangalore, Karnataka
03.2010 - 02.2014
- Training New Hire’s on Desktop, Portable hardware
- Windows OS Environment training
- Troubleshooting Windows Environment
- Wireless Training and Troubleshooting
- LMS administration
Sr Tech Support Associate
Dell International Services
Bangalore, Karnataka
06.2007 - 03.2010
- Offering technical support to Dell’s Consumer clients in desktop and Laptop segments
- Desktop Support
- Portable Support
- Wireless Troubleshooting
Sr. IT Analyst
IBM India Pvt Ltd
Bangalore, Karnataka
05.2006 - 04.2007
- Solving the tough technical issues & challenges faced by IBM Corporate Employees in desktop and Laptop segment with focus on customer interests and satisfaction high on priority
- Providing Technical support and professional for Lotus Notes
- Assisting the technical customers VPN ( AT&T )
- Achieving quarterly targets in terms of operational excellence in warranty metrics
- Organizing team meetings to enhance relationships and obtain feedbacks among the various team members
Sr. Tech Support Associate
Dell International Services
Bangalore, Karnataka
06.2004 - 04.2006
- Desktop Support
- Laptop Support
Technical Support Expert
Client Logic ( Sitel )
Bangalore, Karnataka
11.2003 - 06.2004
- Technical Troubleshooting of Laser and Inkjet Printers
- Handling Escalations, Resolving Technical (standalone systems and systems over network) & Customer Satisfaction related issues
- Voice Transaction Monitoring along with Qualitative, Positive feedback & review
- Participating in Joint Call Monitoring & Calibration sessions with the Clients
- Conducting the technical product trainings for the support team and organizing service camps and support activities
Education
CBSE India - CBSE India
Indian School Muscat
Oman 06.1989 - 06.2021
Diploma in Electronics And Telecommunication - Electronics And Telecommunication
Nettur Technical Training Foundation
Bangalore 08.2000 - 08.2003
Skills
Training program development
Certification
CCNA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Technical Trainer & Curriculum Developer
Snowflake
05.2021 - Current
Learning and Enablement Specialist
Sprinklr
01.2020 - 05.2022
Lead Trainer
Replicon Software India Pvt Ltd
02.2014 - 01.2020
CCNA
08-2013
Sr Technical Training Analyst
Dell International Services
03.2010 - 02.2014
Sr Tech Support Associate
Dell International Services
06.2007 - 03.2010
Sr. IT Analyst
IBM India Pvt Ltd
05.2006 - 04.2007
Sr. Tech Support Associate
Dell International Services
06.2004 - 04.2006
Technical Support Expert
Client Logic ( Sitel )
11.2003 - 06.2004
Diploma in Electronics And Telecommunication - Electronics And Telecommunication
Nettur Technical Training Foundation
08.2000 - 08.2003
CBSE India - CBSE India
Indian School Muscat
06.1989 - 06.2021
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