Anuradha Bhatt
Patient Care Coordinator
DUBAI
Summary
Patient Services Specialist communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities to deliver outstanding customer service to manage patient scheduling and registration processes to facilitate patient care.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Patient Service Coordinator
The Happy Tails Pet Clinic
Mumbai
07.2021 - 09.2022
- Collected Service payments and issued receipts
- Provided with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment.
- Respected patients by recognizing rights and maintaining confidentiality.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Used HIS System to maintain electronic patient files, successfully maintaining over 30 patient files.
Medical Front Desk Administrator
SL Raheja Hospital
Mumbai
10.2020 - 05.2021
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information and case histories to bill for services.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members
- Managed over 50 customer calls per day and office logistics by collecting payments, restocking office supplies and maintaining files
Education
Masters Of Business Administration -
Uttrakhand University
Uttrakhand 06.2017 - 06.2019
Skills
MS Office Suite
Helpdesk services
Active Listening
Multitasking proficiency
Staff Management
High-quality customer service
Timeline
Patient Service Coordinator
The Happy Tails Pet Clinic
07.2021 - 09.2022
Medical Front Desk Administrator
SL Raheja Hospital
10.2020 - 05.2021
Masters Of Business Administration -
Uttrakhand University
06.2017 - 06.2019