Anuradha Gupta
Summary
Dynamic customer service professional with expertise in customer relationship management, point-of-sale systems, and effective communication. Committed to resolving customer issues promptly and enhancing satisfaction.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
IFB APPLIANCES
08.2025 - Current
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication.
- Processed transactions accurately using point-of-sale systems.
Customer Service Representative Team Lead
Daikin air conditioner
01.2025 - 07.2025
- Led a team of customer service representatives at Daikin air conditioner.
- Trained new staff on company policies and customer service techniques.
- Resolved customer complaints efficiently and effectively to enhance satisfaction.
Bueaty advisor
Ozone signature
Delhi
07.2023 - 12.2024
- Advised clients on skincare and makeup products tailored to individual needs.
- Demonstrated product application techniques for effective customer engagement.
- Assisted in inventory management to maintain optimal stock levels.
Customer Service Representative
Reliance retail
Delhi
07.2019 - 04.2023
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication.
- Processed transactions accurately using point-of-sale systems.
Education
Bachelor of Arts - Hindi
Delhi University
04.2017 - 10.2019
Skills
- Point-of-sale systems
- Customer relationship management
- Product knowledge
Languages
Hindi
First Language
Timeline
Customer Service Representative
IFB APPLIANCES
08.2025 - Current
Customer Service Representative Team Lead
Daikin air conditioner
01.2025 - 07.2025
Bueaty advisor
Ozone signature
07.2023 - 12.2024
Customer Service Representative
Reliance retail
07.2019 - 04.2023
Bachelor of Arts - Hindi
Delhi University
04.2017 - 10.2019