Summary
Overview
Work History
Education
Skills
Timeline
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ANURADHA H K

Bangalore

Summary

Dynamic Consultant with LTIMindtree, excelling in SharePoint On-Premises and Workflow Manager support. Proven ability in troubleshooting and resolving complex issues, achieving a 95% customer satisfaction rating. Strong communication and problem-solving skills drive effective collaboration and technical support, ensuring seamless user experiences across global time zones.

Overview

4
4
years of professional experience

Work History

Consultant (System Management)

LTIMindtree
Hyderabad
02.2025 - Current
  • Project - Sharepoint On-Premises
  • Diagnose and resolve issues related to SharePoint On-prem functionalities.
  • Manage SharePoint Central Administration and related services.
  • Configure service applications like Search, User Profile, Managed Metadata, BCS, etc.
  • Provide technical support and guidance to users experiencing problems with SharePoint On-Premises.
  • Configure SharePoint On-Prem sites, libraries, lists, and workflows based on user requirements.
  • Provide customer support for SharePoint issues, including performance, access, and content problems.
  • Analyse ULS logs, event viewer, and network traces to resolve technical issues.
  • Monitor system health and perform regular audits and performance checks.
  • Create and maintain technical documentation, SOPs, and knowledge base articles.
  • Provide training or mentoring to junior team members and end-users.
  • Established a technical support structure to provide 24/7 customer assistance, Worked in all Time zones (APAC, EMEA, NOAM).

Consultant (System Management)

LTIMindtree
Hyderabad
07.2021 - Current
  • Project - Workflow manager
  • Customers experiencing problems with the Workflow Manager software would submit a Microsoft ticket to us, and we would allocate the ticket to ourselves and provide a resolution to the customer taking into account all aspects.
  • I have a proven track record of providing effective customer service and technical support to customers, and I am adept in troubleshooting and resolving technical issues in a timely and efficient manner.
  • My experience includes working with a wide variety of issues as well as configuring, installing, upgrading Workflow manager.
  • Resolved many customer services issues, resulting in a 95% customer satisfaction rating.
  • Established a technical support structure to provide 24/7 customer assistance, Worked in all Time zones (APAC, EMEA, NOAM).

Education

Bachelor of Technology - Computer Science

REVA UNIVERSITY
Bangalore
06.2021

Skills

  • Communication skills
  • Teamwork
  • Self-management
  • Empathy mapping
  • Accountability
  • Troubleshooting
  • Problem solving
  • SQL
  • Customer support
  • IIS
  • Sharepoint central admin
  • Data science
  • Technical support
  • Customer service
  • Collaboration skills

Timeline

Consultant (System Management)

LTIMindtree
02.2025 - Current

Consultant (System Management)

LTIMindtree
07.2021 - Current

Bachelor of Technology - Computer Science

REVA UNIVERSITY

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ANURADHA H K