Anuradha Padmanabhan
Ziqoo Apartment, Building 11, Street 1, Discovery Gardens, Dubai
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
OPS Specialist
Citicorp Services India Private limited
Chennai
01.2020 - 02.2023
- Processed account opening requests for domestic, NRI, business, and trust accounts, ensuring accuracy and compliance with regulatory requirements.
- Provided support for day-to-day banking operations, addressing customer inquiries, and resolving issues promptly and efficiently.
- Managed backend processes for loans, stop payments, R&D requests, reversals, and payment transactions, ensuring smooth operations and adherence to procedures.
- Played a pivotal role as a primary member of the pilot batch, leading the introduction of new processes within the Financial Support Operations team, and conducting comprehensive training sessions for team members.
- Drafted Standard Operating Procedures (SOPs) to standardize processes and enhance efficiency in account management and backend operations.
- Successfully resolved customer grievances and processed account opening forms, demonstrating a commitment to delivering exceptional customer service and satisfaction.
- Managed client inquiries to ensure timely and effective resolution of issues.
- Coordinated team meetings to streamline workflows and enhance communication.
- Analyzed data trends to support decision-making processes within the department.
- Developed training materials for new hires on company policies and procedures.
- Implemented process improvements to increase efficiency in daily operations.
- Collaborated with cross-functional teams to drive project completion and alignment.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Generated reports to track performance metrics of team members.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Created training materials for new hires on the company's procedures and policies.
- Researched and analyzed customer feedback to identify areas of improvement.
- Performed quality assurance testing on newly developed software applications.
- Implemented process improvements to increase efficiency and reduce costs.
- Reviewed documents for accuracy prior to submission or publication.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
Branch relationship executive
Catholic Syrian Bank
07.2018 - 12.2019
- Oversaw backend account opening processes, including the validation of KYC documents through thorough verification and adherence to regulatory requirements.
- Functioned as a cashier and authorized financial transactions, ensuring accuracy and compliance with banking regulations.
- Managed cash handling activities related to ATMs and collections, as well as day-to-day financial transactions, maintaining meticulous records and accountability.
- Responsible for overseeing both banking and financial operations, ensuring smooth and efficient functioning of processes.
- Processed customer requests related to account opening forms, demonstrating a commitment to meeting customer needs and delivering high-quality service.
Intern
WEBXETO
01.2018 - 04.2018
- Conducted market research to gauge customer satisfaction and delight for clients who own portals, providing valuable insights for strategic decision-making.
- Played an active role in business-to-consumer (B2C) sales initiatives, leveraging strong interpersonal skills and product knowledge to drive sales growth and customer engagement.
- Served as an event coordinator within the Batman society, overseeing event planning, logistics, and execution to ensure successful and memorable experiences for participants.
- Assumed the role of treasurer for an event organized at SRISTI'18, managing finances, budgeting, and financial transactions to ensure the event's fiscal integrity.
- Contributed as a team member during the launch of a new venture in event management, collaborating with colleagues to execute plans and achieve business objectives effectively.
Intern
State Bank of India
05.2017 - 06.2017
- Coordinated a successful KYC collection campaign, ensuring the collection of required documentation and compliance with regulatory standards.
- Demonstrated proficiency in resolving customer grievances and processing various customer request forms, including account opening forms, with a focus on delivering excellent service and satisfaction.
- Conducted marketing activities by providing detailed explanations to customers about the features and benefits of the SBI mobile banking app, contributing to increased adoption and customer engagement.
Education
M.B.A - Finance & Marketing
University Of Madras
CHENNAI, INDIAB.E - Civil Engineering
St. Peter's College of Engineering & Technology
CHENNAI, INDIASkills
- account management
- Financial transactions
- Process improvement
- Team coordination
- Training development
- Problem solving
- Effective communication
- Coaching and mentoring
- Team collaboration
- Knowledge sharing
- Operational efficiency
- Business intelligence
Certification
- Power BI
- AutoCAD 2D
- AutoCAD 3D
- Rivet
- Stadd Pro
- SPSS
- 3ds Max
- Ansys Civil
- Microsoft Excel
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
OPS Specialist
Citicorp Services India Private limited
01.2020 - 02.2023
Branch relationship executive
Catholic Syrian Bank
07.2018 - 12.2019
Intern
WEBXETO
01.2018 - 04.2018
Intern
State Bank of India
05.2017 - 06.2017
M.B.A - Finance & Marketing
University Of Madras
B.E - Civil Engineering
St. Peter's College of Engineering & Technology
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