Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic
ANURADHA PRADHAN DAS

ANURADHA PRADHAN DAS

FACILITY MANAGEMENT
SILIGURI

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Assistant Manager

Ambuja Neotia
Siliguri
02.2022 - Current
  • Responsible for collection of outstanding, follow up with the customers, get the customers payment update on time, collect customer data and update.
  • Responsible for monthly Invoice dispatch to all units within 48 hours of bill generation. E-mail and courier bills to all units within 7 days of bill generation.
  • Responsible to conduct quarterly engagement with Occupants, Individual & Group Meetings.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Supervising to take Visitor's and Occupant feedback for service improvements.
  • Responsible to provide monthly training to staff.
  • Responsible for acquiring external business.

Brand Relationship Manger

Select City Walk Mall- Select Infrastructure Pvt Ltd
New Delhi
04.2017 - 01.2022
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Manage and handle Mall Delivery service across Delhi NCR .
  • Conducting and assisting with internal audit and external audit and preparing reports in brief.
  • Analyzing and evaluating the monthly MIS reports and sharing it with the Mall Head and other Departments.

Senior Operations Executive

Select City Walk Mall- Select Infrastructure Pvt Ltd.
New Delhi
04.2015 - 04.2017
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
  • Tended to urgent correspondence to facilitate communication or resolution.
  • Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
  • Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Leveraged meeting minutes to measure progress and accountability.
  • Drove team engagement to achieve aggressive company targets.
  • Collaborated on operational support tasks to achieve common goal.
  • Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Oversight operations and facilities of the mall including physical management, safety and security, housekeeping, maintenance of the building and equipment.
  • Maintain interaction with the retailers to understand their needs and their satisfaction level.
  • Facilitate campaigns to increase foot traffic through effective marketing events, which will also help to create a positive image.
  • Ensure the SOP for the Mall, security and housekeeping are monitored and followed.
  • Taking care of the corpus program (Rewards) meant for the customers to have a consistent footfall.
  • Taking care and follow ups of the overall technical, safety and soft services issues in the mall on a daily basis.
  • Monthly customer reviews, traffic reports, customer feedback, property specific feedback to the management.
  • Update AGM operation/Management with implementing generic changes and implementation.
  • Manage and oversee the day-to-day operational problems.
  • Handling 15-18 team members.
  • To prepare and manage the daily and monthly duty roster for the team.
  • To conduct the team meeting quarterly.
  • To conduct grooming sessions quarterly and maintain the standard of grooming of the entire team.
  • Take care of the team members' grievances.
  • Prepare daily and monthly reports on SAP for review by the AGM Mall Operation, General Manager, Vice President and other executives.

Operations Executive

Select City Walk Mall- Select Infrastructure Pvt Ltd.
New Delhi
09.2013 - 03.2015
  • Maintain interaction with the retailers to understand their needs and their satisfaction level.
  • Manage and oversee the day-to-day operational problems.
  • Well coordination among all departments.
  • Taking care of the inventory management.
  • Maintain good relations with top elite customers of the Shopping Mall.
  • Coordinate with the events team and manage day to day events of the Mall.
  • Tended to urgent correspondence to facilitate communication or resolution.
  • Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
  • Launched new rewards program to identify and celebrate staff performance.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Established and implemented departmental policies, goals and objectives.

Semi Tech Associate

WIPRO
Kolkata
09.2012 - 07.2013
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Delivered services to customer locations within specific timeframes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in a dynamic work environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

MBA - Human Resources Management

Indira Gandhi National Open University
New Delhi, India
07.2017 - 06.2021

BBA - Finance

Siliguri College of Commerce Extension Campus(NBU)
Siliguri, West Bengal
07.2009 - 07.2012

Skills

Operations management

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Accomplishments

  • Supervised team of 15 staff members.
  • Achieved 100% customer retention through effectively helping with Loyalty Programme campaign.
  • Collaborated with team of 4 in the development of increasing Mall Footfall.
  • Achieved 100% by completing brand promotional activity to increase sales force with accuracy and efficiency.

Certification

Training - Customer Satisfaction

Interests

Digital Marketing

Timeline

Assistant Manager

Ambuja Neotia
02.2022 - Current

Training - Customer Satisfaction

09-2021

Training - Advance MS Excel and Power Point

09-2020

Training - Marketing Strategy

09-2019

MBA - Human Resources Management

Indira Gandhi National Open University
07.2017 - 06.2021

Brand Relationship Manger

Select City Walk Mall- Select Infrastructure Pvt Ltd
04.2017 - 01.2022

Senior Operations Executive

Select City Walk Mall- Select Infrastructure Pvt Ltd.
04.2015 - 04.2017

Operations Executive

Select City Walk Mall- Select Infrastructure Pvt Ltd.
09.2013 - 03.2015

Semi Tech Associate

WIPRO
09.2012 - 07.2013

BBA - Finance

Siliguri College of Commerce Extension Campus(NBU)
07.2009 - 07.2012

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