Anuradha Sangwan

• Leading Team of Software engineering offering Software and automation solutions across all industries (Team span :50)

• Ensuring deliveries against strategic Priorities and KPI’s of the Team

• Build, grow and develop a team and drive operational excellence and process maturity

• Drive operation excellence and project management

• Project management ensuring strong support from all stakeholders

• Drive culture of Innovation, Process Engineering, and automation

• Leading Automation and Lean projects for customer solution team

• Working with Business analytics reports in defining key metrices

• Scrum Master to multiple Software delivery projects & Digital transformation projects

• Hire, retain & Develop Talent

Started as Specialist- Business operations and moved up to Manager-Business operations by taking up more responsibilities and initiatives.

Manager-Business Operations: July’19-Oct’21 (2.3 Years)

Team Leader -Business Operations: April’17-June’19 (2.2 years)

Lead Specialist-Business Operations: May’16-Mar’17 (0.9 Years)

Senior Specialist -Business Operations: Jan’15-Apr’16 (1.3 Years)

Specialist-Business Operations: May’11-Dec’14 (3.6 Years)

Recent Job Responsibilities:

Managing Global Teams (4 Team leaders and a Project manager)

APAC CC operations Team (18 Team members: North America CC Operations (32 Team members); Global Product Support Operations (9 Team members); Contract Validation Support Team (5 resources), Global CC Operations (20 Resources): Associate Project Manager based in Katowice, responsible for Continuous Improvement and Project Management

• Built continuous improvement framework for India &Poland Shared services in FY20 Saved more than 7K hours and soft saving of $100k through 40 plus CI projects, 60% of the team is lean Sigma certified (Yellow belt & Green belt)

• Leading Automation Project

• Automation of Consumable warranty and order expedite process using Blue Prism (RPA)

• Automation of billing block removal using Win shuttle technology.

• Black Belt Project transformed manually handled repair &exchange order entry process on RPA globally saving daily 2.5 FTE.

• Transactional lean Sigma yellow belt Trainer, Mentored more than 10 Green belt projects.

• Last consecutive last two Top Performance Ratings (Highest Achiever)

· Responsible to give guidance to Team leaders to manage and develop a team while maintaining the achievement of performance targets and high service levels with internal and external customer.

· Prioritize work, project, and data requests, and delegate effectively to staff members to ensure timely resolution and development.

· Measure and analyze performance through metrics to gain efficiencies.

· Identify needs and issues involving process improvements and system enhancements to improve the performance of the team.

· Implement performance management/reward and recognition practices with the staff.

· Coordinate training for staff on customer service skills, business systems, policies and procedures and products/programs. Developing staff’s soft skills through various coaching methods.

· Gains and maintains the support of stakeholders and decision-makers (internal and external) required for achieving business goals.

· Understand and anticipate the needs and requirements of customers and partners; productively share understanding with others to increase customer intimacy.

· Stay current on and expertly use Rockwell business systems.

• Reconciliations of corporate accounts, training new joiners

• Subject matter expert for Risk Management and offshore corporate account’s funds liquidation and reconciliation processes and anti-money laundry process, Drive Processes improvements

• Risk management and Publishing monthly Risk report to country Head