Reading novels
Anuradha Thorat Wanarkar
Assistant Executive Housekeeper
Mumbai,MH
Summary
Experienced with managing housekeeping teams and ensuring top standards of cleanliness. Utilizes leadership skills to enhance team performance and maintain operational efficiency. Track record of effective problem-solving and inventory management.
Overview
31
31
years of professional experience
7
7
Languages
Work History
Assistant Executive Housekeeper
Sir. H. N. Reliance Foundation Hospital and Research Centre
06.2020 - Current
- Assisting the GM Housekeeping in managing the House Keeping dept. - with manpower count of 475 HCWs, 22 Supervisors, 9 Executives, 1 Asst. Manager and 1 Unit Manager.
- Ensuring all the depts. are well manned & the staff performing as per the requirement of the respective department.
- Creating of the various MIS reports (Vaccination list, New joiners’ Competency assessment & Terminal Cleaning Track Records) and admin work (Departmental Budget and its Utilization, Stores – Requisition, Reservations / Indent, troubleshooting situations, additional manpower requirement follow up) of the department ,Compliance records for staff trainings, Weekly reports of the HK dept. & Monthly Linen Inventory to ensure that the linen is available for smooth functioning as per the hospital standards.
- Daily rounds in the IP areas / monthly safety rounds. Ensuring maintenance snag lists are sent to the Maintenance dept. & follow up for meeting the desired levels of quality & service as per the Hospital Standards.
- Recruitment of Vendor Staff & training (Dept. SOP, functional, Safety Training, HIC, JCI & NABH standards) of House Keeping staff (HCWs & Supervisor/s).
- Creation – Implementation & random audits of any new Process for the HK Manual as per Hospital standards.
- Adhered to optimal standards for cleanliness, appearance and service.
- Maintained inventory levels for cleaning supplies, ensuring adequate stock for daily operations.
- Removed soiled sheets, washcloths and towels.
- Supported management in maintaining strict budget guidelines, minimizing waste and optimizing resource allocation.
- Handled guest complaints about housekeeping services and referred problems to management.
- Maintained a safe working environment by adhering to safety regulations and reporting potential hazards immediately.
- Performed routine inspections of patient rooms, identifying areas for improvement to exceed customer expectations.
- Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards.
- Implemented green initiatives within the department, reducing environmental impact while maintaining quality service standards.
- Used Excel and SAP to create and maintain inventory and scheduling records.
Manager – Housekeeping
Jupiter Hospital
07.2019 - 05.2020
- Managed the House Keeping dept. - with manpower count of 325 HCWs ,15 Supervisors , 3 Executives & 2 Asst. Managers.
- Ensuring all the depts. are well manned & the staff performing as per the requirement of the respective department.
- Created the various MIS reports ( Vaccination list, New joiners’ Evaluation & Terminal Cleaning Track Records) and admin work (Stores – Requisition / Indent ,etc activity’s related to SCM ,troubleshooting situations, additional manpower requirement follow up) of the department.
- Daily rounds with the DNO / half yearly safety rounds . Ensuring maintenance snag lists is sent to the Maintenance dept. & follow up for meeting the desired levels of quality & service as per the Facility Standards.
- Represented the HK dept. @ Monthly HIC / Ward Review meeting.
- Recruitment of Vendor Staff & training (Dept. SOP, functional, Safety Training, HIC & NABH standards) of House Keeping staff (HCWs & Supervisor/s).
- Implementation / Creation of any new Process for the HK Manual as per Hospital standards.
Executive – Housekeeping
P.D. Hinduja National Hospital and MRC
10.2015 - 06.2019
- Managing the House Keeping work – all 3 blocks with manpower count of 300 HCWs & 12 Supervisors.
- Ensuring all the depts. are well manned & the staff performing as per the requirement of the respective department.
- Creating of the Monthly duty rosters for HCWs & the supervisors.
- Various MIS reports (Manpower list, New joiners’ update, Training Records) and admin work (Spine Module, Complaint module – N Tracker, troubleshooting situations, additional manpower requirement follow up) of the department.
- Daily rounds with the Supervisors for maintaining the Hospital. Ensuring maintenance snag lists is sent to the Maintenance dept. & follow up for meeting the desired levels of quality & service as per the Facility Standards.
- Representing the HK dept. @ ICC meeting.
- Representing the HK dept. @ NSG – SS meeting.
- NABH champion of the HK dept.
- Recruitment & training (Dept. SOP , functional, Safety Training, JCI & NABH standards) of House Keeping staff (Janitor/s & Supervisor/s).
- Implementation / Creation of any new Process for the HK Manual as per Hospital standards.
Sr. Housekeeping Officer
Fortis Hospital
09.2011 - 09.2015
- Handling the HK dept. & it associated sites with manpower count of more than 275 Janitors & 8 Supervisors (DTSS & CLR).
- Ensuring all the depts. are well manned & the staff performing as per the requirement of the respective department.
- Also looking after the Support services provided such as Dept. boys/ Drivers/ Plumbers/ Painters/ Carpenters, etc.
- Validating of vendor invoices.
- Various MIS reports (Bio-medical Annual report, Outsourced Data for HR, Training Records) and admin work (Invoice Tracker, troubleshooting situations, additional manpower requirement follow up) of the department.
- Daily rounds with the Supervisors for better upkeep of the facility. Ensuring maintenance snag lists is sent to the Maintenance dept. & follow up for meeting the desired levels of quality & service as per the Facility Standards.
- FOS asset lead for the HK dept.
- Recruitment & training (Dept. SOP , functional, Safety Training, JCI & NABH standards) of House Keeping staff (Janitor/s & Supervisor/s).
- Implementation of the SOP as per corporate standards.
- Core team member in all the Sparkle Audits. Won Sparkle Guru Award (Season 5, April 2012).
Executive - Facilities
Sanjay Maintenance Services
01.2011 - 08.2011
- Handled the site - Fortis Hospital, Mulund & its associated sites with manpower of 200- 215 Janitors & 10 Supervisors (Jan 2011- July 2011).
- 24X7 Park (HCC) overall in charge of the team to ensure that the site is maintained at all times (Aug 2011).
- Also looked after the Support services provided such Dept. boys/ Drivers/ Plumbers/ Painters, etc.
- Generation of invoices and payment follow-up.
- Various reports and taking care of Admin. Work of the department.
- Taking rounds with the Supervisors & the Client In-Charge for better efficiency on the job.
- Meeting the desired Service levels agreement of quality.
- Upkeep and maintenance of various machines used at the site.
- Recruitment of the right fit staff at the site (Janitor/s & Supervisors)
- Training the staff & maintain the records of the training conducted as per client requirement.
Assistant Manager-Training
Royal Palms Training Academy
07.2008 - 03.2009
Lecturer
I.H.M.
07.2007 - 05.2008
Lecturer
KVIT's H.M.C.T. College
10.2006 - 05.2007
Senior Executive-Customer Relations
Sweeptech
10.2004 - 10.2006
Housekeeper
The Ritz
05.2003 - 11.2003
Executive Housekeeper
Golden Broom Janitorial Services
01.2001 - 04.2003
Manager (Admin–Planning & Control)
Livewel Aviation Services Pvt. Ltd.
01.1997 - 12.2000
Junior Executive Housekeeper
Golden Broom Janitorial Services
04.1996 - 12.1996
Trainee Floor Supervisor
The Oberoi
06.1995 - 08.1995
Education
Advanced Diploma - Business Administration General Management
WeSchool
01-2015
Skills
- Personnel resource management
- Budget management expertise
- Material resource management
- Collaboration with interdepartmental teams
- Effective time management
- Analytical decision-making
- Effective task delegation
- Regulatory compliance
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved zero non - compliances through effectively helping with staff trainings / internal audits during the NABH & JCI audits.
Interests
Listening to old Hindi film songs
Fabric painting
Timeline
Assistant Executive Housekeeper
Sir. H. N. Reliance Foundation Hospital and Research Centre
06.2020 - Current
Manager – Housekeeping
Jupiter Hospital
07.2019 - 05.2020
Executive – Housekeeping
P.D. Hinduja National Hospital and MRC
10.2015 - 06.2019
Sr. Housekeeping Officer
Fortis Hospital
09.2011 - 09.2015
Executive - Facilities
Sanjay Maintenance Services
01.2011 - 08.2011
Assistant Manager-Training
Royal Palms Training Academy
07.2008 - 03.2009
Lecturer
I.H.M.
07.2007 - 05.2008
Lecturer
KVIT's H.M.C.T. College
10.2006 - 05.2007
Senior Executive-Customer Relations
Sweeptech
10.2004 - 10.2006
Housekeeper
The Ritz
05.2003 - 11.2003
Executive Housekeeper
Golden Broom Janitorial Services
01.2001 - 04.2003
Manager (Admin–Planning & Control)
Livewel Aviation Services Pvt. Ltd.
01.1997 - 12.2000
Junior Executive Housekeeper
Golden Broom Janitorial Services
04.1996 - 12.1996
Trainee Floor Supervisor
The Oberoi
06.1995 - 08.1995
Advanced Diploma - Business Administration General Management
WeSchool