Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Anuradha Vashist

Anuradha Vashist

Operations Manager
Gurugram

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Head of Operations

Requis Information Technology Pvt. Ltd.
Gurugram
04.2021 - Current
  • Operations Management
     Managing service operations for rendering and achieving quality services.
     Handling customer service operations inclusive of implementing short term and long term plans; coordinating with team with focus on excelling business targets and service delivery metrics.
     Identifying improvement areas and implementing adequate measures to maximize client satisfaction level.
     Identify improvement areas and propose constructive changes to achieve operational excellence. Provide suggestions for team development.
     Build Colleague Engagement by enabling career Progression, coaching and mentoring high potentials, looking into the Performance Management Routine, conduct Weekly Team Meetings. Planing and taking care of performance based yearly appraisals.
     Build Proficiency by doing Back up Planning (cross training) on all clients to meet ongoing demand in case of contingency, Involvement in discussion meeting demand for potential Growth Opportunities and Reducing training timeline/improve current effectiveness of the process.


  • Client Relationship Management
     Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery and service quality norms.
     Ensuring speedy resolution of queries.
     Assessing client teams feedback, evaluating areas of improvements and providing critical feedback.
     Taking escalations for resolving critical issues.
     Ensuring continuous interaction with the stakeholders to make sure that area of concern can be worked upon for improved service levels.
  • Training and Development
     Determining training needs to enhance efficiency in operations.
     Monitoring the performance of team to ensure efficiency in operations.
     Identifying training needs across levels through mapping of skills required for particular positions and analysis of the existing level of competencies.

Assistant Manager - HR

ProTeam Web Services Pvt.Ltd.
Gurugram
03.2020 - 04.2021
  • Instructed senior leaders on appropriate employee corrective steps.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Recruited top talent to maximize profitability.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

Senior Recruitment Consultant

Career Genesis
Gurugram
05.2019 - 01.2020
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Developed and monitored employee recognition programs.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted with writing job postings and job descriptions for boards.
  • Collaborated with managers to identify and address employee relations issues.

Senior Data Analyst

Aon
Gurugram
12.2013 - 03.2019
  • Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
  • Providing thought leadership to the team/client/other stakeholders to explore/develop new market research methodologies.
  • Working on different processes such as Plan Design, Financial Reporting, Financial Rating at both executing and reviewing level.
  • Managing and reporting monthly updates and documentation of all the processes like creating checklists, SOPs, instructions sheets, scorecards, dashboards, RCA etc.
  • Manage monthly dashboards of team member’s time tracker.
  • Expertise in end-to-end project management - knowledge of research project life-cycle and experience in each aspect such as questionnaire development, quality control, creating analysis plan, and reporting.
  • Involved in formulating proposals, project and analysis plans based on business objective of the study. ∙ Handling Onshore Consultant queries via calls and emails.
  • Researched and updated all required materials needed for process.
  • Preparing various excel and PowerPoint based reports for capturing the survey results.
  • Training new joiners in the team
  • Worked directly with management brainstorm, discuss strategy and mitigate issues. ∙ Implemented automation -based testing features to use on final product.

Education

MBA - Human Resources Management

Symbiosis School Of Distance Learning
Pune
08.2013 - 07.2015

Bachelor of Arts - Economics

Delhi University, ARSD
New Delhi
06.2010 - 05.2013

High School Diploma -

D.A.V Public School
Gurgaon
04.2001 -

Skills

Client Management

undefined

Timeline

Head of Operations

Requis Information Technology Pvt. Ltd.
04.2021 - Current

Assistant Manager - HR

ProTeam Web Services Pvt.Ltd.
03.2020 - 04.2021

Senior Recruitment Consultant

Career Genesis
05.2019 - 01.2020

Senior Data Analyst

Aon
12.2013 - 03.2019

MBA - Human Resources Management

Symbiosis School Of Distance Learning
08.2013 - 07.2015

Bachelor of Arts - Economics

Delhi University, ARSD
06.2010 - 05.2013

High School Diploma -

D.A.V Public School
04.2001 -

Similar Profiles

CREATE PROFILE
Anuradha VashistOperations Manager