Anurag Agarwal

Client: US Bank | Domain: Digital Banking, Cards & Payments

• Led architecture, delivery, and execution for large-scale middleware modernization initiatives at US Bank, focused on enhancing scalability and performance of credit card and retail payment platforms.
• Directed a cross-functional engineering team of 100+ associates including backend, DevOps, QA, and support resources across onshore/offshore models.
• Acted as a Technical Architect and RFP solution lead, supporting new proposals and solutioning for large-scale digital transformation programs.
• Delivered enhancements to card application lifecycle, including credit line approval, rewards management, and transaction processing, meeting strict performance and SLA benchmarks.
• Spearheaded the ECIC transformation program, enabling seamless account-to-card level migration, ensuring minimal customer disruption and compliance with regulatory and data governance standards.
• Championed agile delivery practices, optimized delivery velocity, and collaborated with client stakeholders to align technology delivery with evolving business needs.

Accenture Services Pvt. Ltd. | Aug 2007 – Jul 2021
Client: Cardinal Health Inc., USA | Domain: Pharma Modernization, Healthcare IT
Onsite Experience: Columbus, OH, USA | Aug 2016 – Aug 2017

• Served as Technical Architect and Delivery Lead for mission-critical digital modernization programs at Cardinal Health, focusing on scalable cloud-native architectures and microservices adoption.
• Led client engagement onsite in the US, building strong stakeholder relationships, identifying upsell opportunities, and enabling deeper Accenture penetration in enterprise healthcare accounts.
• Spearheaded solution delivery using next-gen technologies such as AWS, GCP, VMware Tanzu (PCF), and Spring Boot, aligned with enterprise-grade SLAs and compliance needs.
• Directed and mentored a 35-member cross-functional team (business analysts, UI/UX, backend developers) across Agile sprints, ensuring high throughput and quality delivery.
• Acted as point of contact (POC) for offshore escalations, delivery risk management, and resource optimization across distributed delivery teams.

Key Projects:

Pharma Modernization Program

• Architected and delivered highly available microservices on AWS Cloud and PCF, accelerating time-to-market for core healthcare applications.
• Enabled platform reusability and optimized service communication using Spring Boot, Java 11, and Kafka, reducing technical debt and improving release velocity.

Cloud Migration – Order Express

• Transitioned monolithic ordering system to cloud-native infrastructure with AWS Lambda, API Gateway, and PCF, leveraging agile methodology for iterative delivery.
• Defined and implemented architecture blueprints, conducted code and design reviews, and established best practices across teams for continuous delivery and quality assurance.

Continuous Improvement – Order Express Platform

• Led end-to-end enhancements of the retail ordering platform, integrating modern Java/J2EE services with IBM WebSphere, boosting application performance and customer satisfaction.

Client: JPMorgan Chase | Project: Strategic Know Your Customer (SKYC)

• Contributed to the development and enhancement of the Strategic KYC (SKYC) platform, a mission-critical compliance application designed to streamline and automate Know Your Customer (KYC) processes.
• Developed backend components and integrated workflows using Core Java, J2EE, and IBM WebSphere Portal, ensuring seamless interaction between customer onboarding, risk profiling, and compliance validation systems.
• Implemented data access and service layers leveraging DB2 and optimized SQL interactions for improved system performance and response times.
• Ensured code quality, performance, and maintainability through unit testing, peer reviews, and adherence to internal coding standards.
• Collaborated with cross-functional teams, including QA and business analysts, to deliver sprint goals within an Agile delivery framework.