Anurag Anand
Director Of Operations
Indore
Summary
Focused Hotel Manager with 14 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Director Operations
- (Unit Head) at Effotel by Sayaji Indore 181 key hotel with 03 F&B retail and 02 Banquet
- Key Objectives:-
- Lead all key property issues including capital projects, customer service, and refurbishment
- Lead in all aspects of business planning
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
- Manage and develop hotel Executive team to ensure career progression and effective succession planning within group
- Keeps operations team focused on critical components of operations to drive guest satisfaction and desired financial results
- Ensures that all operational areas have atmosphere that is conducive to overall guest experience
- Reviews financial reports and statements to determine how Operations is performing against budget
- Ensures capital expenditure funds are being used to address priorities outlined in service strategy
- Works with direct reports to determine areas of concern and establishing ways to improve departments’ financial performance
- Strives to maintain profit margins without compromising guest or employee satisfaction
- Identifies and analyzes operational challenges and facilitates development of solutions to prevent reoccurrence
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses
- Develops operational strategy that is aligned with brand’s business strategy and leads its execution
- Makes and executes key decisions to keep property moving forward towards achievement of goals.
Rooms Division Manager
Sayaji Hotels Ltd
Raipur
10.2020 - 02.2021
- Upheld high standards for customer service and led by example.
- Trained new employees on standards and hotel procedures.
- Developed and implemented promotional strategies to increase occupancy.
- Created and managed accurate occupancy forecasts and budgets.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Implemented successful strategies to increase customer satisfaction.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Front Office Manager
Sayaji Hotels Limited
Raipur
12.2018 - 10.2020
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Assistant Front Office Manager
Deltin Hotel
Daman
12.2017 - 12.2018
- Enhanced revenue and gross profits by eliminating waste and maximizing customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Interacted with customers by phone, email, or in-person to provide information.
- Drafted employee work schedules to fill coverage gaps.
- Created training modules in partnership with HR for new hires.
Duty Manager
Lalit Great Eastern
Kolkata
02.2015 - 11.2017
Asst. Manager
Radisson Blu Hotel
Nagpur
07.2012 - 01.2015
Front Office Executive
Radisson Blu Hotel
01.2011 - 06.2012
Education
Bachelor of Science - Hotel Management and Catering Technology
National School of Management Studies, Punjab Technical University
02.2005 - 01.2008
Higher Secondary and - Secondary Education
Bihar Board
01.2004 - 04.2002
Skills
Technical Skills-undefined
Timeline
Rooms Division Manager
Sayaji Hotels Ltd
10.2020 - 02.2021
Front Office Manager
Sayaji Hotels Limited
12.2018 - 10.2020
Assistant Front Office Manager
Deltin Hotel
12.2017 - 12.2018
Duty Manager
Lalit Great Eastern
02.2015 - 11.2017
Asst. Manager
Radisson Blu Hotel
07.2012 - 01.2015
Front Office Executive
Radisson Blu Hotel
01.2011 - 06.2012
Bachelor of Science - Hotel Management and Catering Technology
National School of Management Studies, Punjab Technical University
02.2005 - 01.2008
Higher Secondary and - Secondary Education
Bihar Board
01.2004 - 04.2002
Director Operations
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