Anurag Bajpai
Gurgaon
Summary
Customer-focused and performance-driven professional with a strong background in delivering high-quality support across customer service and financial operations. Skilled in handling complex client queries, ensuring regulatory compliance, and improving customer satisfaction through clear communication, and proactive problem-solving. Recognized for strong attention to detail, effective multitasking, and the ability to thrive in fast-paced, high-pressure environments. Known for building trust with clients, resolving issues efficiently, and consistently exceeding performance expectations.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Admiral Solutions
Gurugram
05.2023 - 01.2025
- Provided voice-based customer support to clients from the UK insurance sector, ensuring a smooth and satisfying service experience.
- Responded to inbound queries related to insurance policies and account issues with accuracy and empathy.
- Ensured timely resolution of concerns by collaborating with internal departments, and following up on escalations.
- Maintained precise call logs and documentation, contributing to data accuracy and service quality.
- Adhered to compliance and quality standards while delivering prompt, courteous, and effective assistance.
Financial Expert
iEnergizer
Noida
09.2021 - 02.2023
- Handled shareholder accounts for a leading global transfer agency, processing requests related to share transfers, dividend distributions, and account updates.
- Maintained accurate records of transactions while ensuring compliance with financial regulations and internal policies.
- Maintained a high level of confidentiality while managing sensitive financial and client information.
Associate Sales Consultant
PolicyBazaar
Gurugram
07.2021 - 09.2021
- Assisted customers with insurance product queries, including health, life, motor, and term plans, helping them make informed purchase decisions.
- Handled inbound and outbound calls, providing policy information, premium quotes, renewal reminders, and claim process guidance.
- Addressed customer complaints and service issues with empathy and professionalism, ensuring high customer satisfaction.
Education
B.Com - Commerce
Lucknow University
LucknowSkills
- Customer service, empathetic, and professional communication
- Inbound and outbound call handling
- UK and Australia process exposure
- Customer query resolution (insurance, finance, and account-related)
🟨 Financial & Operational Skills
Shareholder account management, transfer agency operations, dividend processing, regulatory, and compliance awareness
Accurate data entry and transaction logging, handling sensitive and confidential financial data
🟩 Technical & Process Efficiency
MS Office (Excel, Word, Outlook)
Fast learner with process adaptability
Remote and hybrid work adaptability
SLA-driven work ethic and time management
🟪 Soft Skills & Work Ethic
Strong problem-solving ability
High attention to detail
Time management and multitasking
Ability to work under pressure
Team collaboration and coordination
Timeline
Customer Care Specialist
Admiral Solutions
05.2023 - 01.2025
Financial Expert
iEnergizer
09.2021 - 02.2023
Associate Sales Consultant
PolicyBazaar
07.2021 - 09.2021
B.Com - Commerce
Lucknow University
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