Anurag Bhatt
Noida
Summary
Results-driven professional with a background in Operations Support, experienced in process optimization and technical troubleshooting. Recently transitioned into Full Stack Development, gaining expertise in HTML, CSS, JavaScript, React.js, Node.js, Express.js, and MongoDB. Passionate about creating efficient, responsive web applications and ready to apply both operational insight and technical skills to deliver impactful solutions as a Full Stack Developer.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Zolo Stays
Bangalore
03.2024 - 11.2024
- Managed customer inquiries through phone and email communications.
- Developed relationships with clients to understand their needs and preferences.
- Collaborated with marketing team to create targeted sales campaigns.
- Utilized CRM software to track leads and maintain customer information accurately.
- Coordinated with operations to ensure timely delivery of services promised to clients.
- Trained new team members on sales processes and product knowledge thoroughly.
Senior Technical Support Specialist
Happay - Business Expense Management
Bangalore
12.2022 - 05.2023
- Provided technical support for expense management software and tools.
- Diagnosed and resolved user issues with Happay's platform efficiently.
- Collaborated with cross-functional teams to enhance user experience and support.
- Troubleshot software issues and guided users through solutions.
- Documented support procedures and maintained knowledge base articles.
- Trained junior staff on technical support protocols and tools.
Operations Executive
Vedantu Innovations Pvt. Ltd.
Bangalore
06.2020 - 12.2022
- Managed daily operations to ensure smooth workflow and efficiency.
- Coordinated team activities to enhance collaboration and communication.
Customer Support Executive
Teleperformance
Bangalore
05.2018 - 03.2020
- Assisted students with inquiries and resolved issues via phone and email.
- Maintained knowledge of company products and services for effective support.
- Educated customers on product features and services during support calls.
- Maintained up-to-date knowledge of company policies and procedures.
- Trained new team members on customer service protocols and systems.
Education
Full Stack Developer - Mern Stack
Internshala Trainings
Online 09-2025
Bachelor of Technology - Electrical And Electronics Engineering
United Institute of Technolgy,
India07-2017
Skills
- HTML
- CSS
- JavaScript
- Reactjs
- Nodejs
- MongoDB
- Expressjs
- JavaScript frameworks
- Technical support
- Problem solving
- Customer service
- Project management
Timeline
Inside Sales Representative
Zolo Stays
03.2024 - 11.2024
Senior Technical Support Specialist
Happay - Business Expense Management
12.2022 - 05.2023
Operations Executive
Vedantu Innovations Pvt. Ltd.
06.2020 - 12.2022
Customer Support Executive
Teleperformance
05.2018 - 03.2020
Full Stack Developer - Mern Stack
Internshala Trainings
Bachelor of Technology - Electrical And Electronics Engineering
United Institute of Technolgy,