Anurag Chadha
Kanpur
Summary
Business leader with 25 years of experience in growth strategies, operations management, and customer loyalty enhancement. Expertise in financial management and team leadership, focused on improving operational efficiency and market presence. Proven ability to build and sustain professional relationships with staff and clients while overseeing administrative and sales teams. Demonstrates strong business acumen and decisive judgment to achieve organizational objectives.
Overview
26
26
years of professional experience
Work History
Business Owner
Subhash Colour Centre
Kanpur
06.2000 - Current
- Developed strategic business plans to drive growth and enhance market presence.
- Established strong customer relationships to foster loyalty and repeat business.
- Managed financial forecasting and budgeting to ensure sustainability of operations.
- Negotiated supplier contracts to secure favorable terms, boosting profitability.
- Executed promotional campaigns to increase brand awareness and attract new customers.
- Trained staff on best practices in customer service and product knowledge.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Monitored compliance with health and safety regulations to ensure workplace safety.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Kept up-to-date on regulatory changes affecting business operations.
- Participated in trade shows, conventions, and other events related to industry promotion.
Bodyshop Administrator
Subhash Colour Centre
Kanpur
08.2017 - 10.2023
- Processed repair orders accurately to ensure timely billing and invoicing.
- Conducted quality control checks on completed repairs to ensure standards.
- Collaborated with technicians to streamline repair processes and communication.
- Monitored and reconciled accounts payable and receivable for accuracy.
- Scheduled appointments and follow-ups to enhance customer satisfaction.
- Maintained accurate records of all customer transactions in an orderly manner.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Conducted data entry of customer information into the system database.
- Managed daily operations of front office including reception area.
- Maintained contact with customers throughout the repair process to ensure satisfaction.
Insurance Agent
Max New York Life Insurance Co. Ltd
Kanpur
11.2006 - 10.2008
- Developed strong relationships with clients, enhancing customer loyalty and retention.
- Educated clients on policy features and benefits to facilitate informed decision-making.
- Processed claims with accuracy, ensuring timely resolution and customer satisfaction.
- Assisted clients with policy renewals, ensuring they understood their options and coverage.
- Maintained organized records of client interactions and transactions for future reference.
- Created tailored insurance plans based on individual client assessments and preferences.
- Educated customers on the importance of maintaining adequate insurance coverage.
Education
High School Diploma -
Wendy High School
Kanpur03-1996
Skills
- Strategic planning
- Financial forecasting
- Contract negotiation
- Customer relationship management
- Promotional campaign execution
- Compliance monitoring
- Team leadership
- Data analysis
- Quality control
- Time management
- Consulting
- Start-up operations
- Project management
- Business development
- Employee development
- Issue resolution
- Sales planning
- Customer service
- Sales development
- Business planning
- New business development
- Financial management
- Entrepreneurial leadership
- Driven and determined
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Punjabi
Intermediate (B1)
B1
Timeline
Bodyshop Administrator
Subhash Colour Centre
08.2017 - 10.2023
Insurance Agent
Max New York Life Insurance Co. Ltd
11.2006 - 10.2008
Business Owner
Subhash Colour Centre
06.2000 - Current
High School Diploma -
Wendy High School