Anurag Chakraborty
Sales Professional
HILLS JUBILEE, HYDERABAD
Summary
Result – oriented and proactive professional with 4.5+ years of experience across domains like client consulting, customer relations management, customer retention and quality assurance targeting challenging assignments as Account Manager, Compliance and Regulations in the Financial industry.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
SENIOR RELATIONSHIP MANAGER - PEOPLE LEADER
AMERICAN EXPRESS BANKING CORPORATION
HYDERABAD
04.2019 - Current
- Leading a team of 9 people for American Express Sales Team and overseeing applications to ensure that they are qualified to go for further processing
- Managing the end‑to‑end process for Credit Card Account opening of clients and partners from inquiries to after sale responses through tailored product demonstrations
- Dealing with the premium customers regarding their appointments and providing prompt solutions for their concerns
- Heading a team to resolve queries of some privileged customers with regards to issuance of American Express Credit Cards
- Proposing solutions required to address customer requirements, assessing customersʼ needs and recommending solutions that optimize value for the customer and the firm
- Implementing managerial changes in the management to develop new areas of revenue generations in order to extract quality & effective output from the proposed manpower
- Analyzing sales reports and developing plans to increase lead generation and customer retention
- Quality Assurance and Regulations
- Responsible for KYC Compliance Guideline Adherence for existing customer base
- Educating existing customers on Regulatory Guidelines
- Closing compliance Gaps and KYC Data Management
- Individually handling Premium Card Sales to ULTRA HNI's
- Devising Strategies to increase premium card sales volume
- Sourcing Medium and Large Size Corporate for Corporate Card sourcing
- Sourcing Medium Corporate for Consumer Card sourcing
- Negotiating with corporates on offer deals to drive sales volume
Associate Analyst
Global Data Plc
Hyderabad
05.2017 - 10.2017
- Country reports and industry databases (Insurance Vertical)
- Global Data PLC, HYDERABAD
- Secondary research
- Forecasting
- Providing Insights
- Preparing country reports on Insurance industry.
Education
MBA - Marketing
06.2015 - 02.2017
BBA - Human Resource
09.2011 - 04.2014
Skills
TARGET-DRIVENBUSINESS DEVELOPMENTSALES AND MARKETING
DOCUMENTATION AND REPORTING
ADAPTIVEDILIGENTNETWORKINGACCOUNT MANAGEMENTCLIENT SERVICE
COMMUNICATION SKILL
Additional Information
- Awarded Star Performer in a Communications Training Program for Card Account Sales Pitch at American Express
- Awarded one among the Top Performances in Digital Team 3 months in a row by American Express in the month of January, February & March 2021
- Appreciated for the closure of 292 Complete Card Accounts in a month of November 2019.
- Awarded Star Performer for the closure of 10 Platinum Cards in the month of September 2019.
- Awarded for closing 3 Platinum Charge accounts in the month of July '23.
Timeline
SENIOR RELATIONSHIP MANAGER - PEOPLE LEADER - AMERICAN EXPRESS BANKING CORPORATION
04.2019 - Current
Associate Analyst - Global Data Plc
05.2017 - 10.2017
ICFAI BUSINESS SCHOOL - MBA, Marketing
06.2015 - 02.2017
KIIT SCHOOL OF MANAGEMENT - BBA, Human Resource
09.2011 - 04.2014