Anurag Chakravorty
JIRA And Confluence Administrator
Mundhwa
Summary
Knowledge management professional committed to optimizing organizational knowledge assets. Proven ability to streamline processes and foster culture of continuous improvement through effective knowledge-sharing initiatives. Strong focus on teamwork and achieving results, known for reliability and adaptability. Expertise in content organization, information retrieval, and collaboration technologies.
Overview
2
2
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Jira and Knowledge Management
SRM Technologies
Remote
07.2024 - Current
- Configured, maintained, and optimized Jira projects to support Agile (Scrum, Kanban) and ITSM processes across enterprise teams.
- Designed and administered Jira workflows, issue types, screens, schemes, SLAs, permissions, and automation rules to improve workflow efficiency and system stability.
- Managed user accounts, roles, groups, and access controls in Jira and Confluence, following least-privilege and security best practices.
- Implemented and maintained custom fields, dashboards, filters, and reports to provide real-time visibility into incidents, changes, service requests, and team performance.
- Administered Atlassian Confluence by creating and managing spaces, templates, page layouts, macros, and content hierarchies.
- Enforced naming conventions, documentation standards, and structured page hierarchies to support knowledge management and audit readiness.
- Integrated Jira with Confluence, Azure monitoring, and ITSM tools to enable seamless collaboration and automated incident response.
- Performed system health checks, configuration reviews, and platform optimization activities.
- Coordinated with Atlassian support and internal IT teams to resolve Jira and Confluence issues.
- Maintained audit logs, configuration documentation, and change records to support compliance requirements.
- Provided Level 2/3 support for Jira and Confluence issues, including workflow errors, permission issues, and performance concerns.
- Delivered user training, onboarding support, and documentation to improve adoption and reduce support tickets.
Jira & IT Operations Consultant
Rockline Tech Champ Private limited - Infosys
Remote
08.2023 - 06.2024
- Administered Jira and Confluence platforms supporting Agile, DevOps, and ITSM workflows in a large enterprise environment.
- Configured and maintained Jira projects, workflows, issue types, screens, schemes, and permissions aligned with organizational standards.
- Managed user onboarding and offboarding, access reviews, and role-based permissions across Jira and Confluence.
- Implemented dashboards, filters, and reports to monitor incidents, SLAs, change requests, and operational metrics.
- Integrated Jira with Azure monitoring and alerting systems to enable automated ticket creation and faster incident response.
- Supported Jira integrations with Confluence and ITSM platforms to streamline service delivery and documentation.
- Created and maintained Confluence spaces, templates, SOPs, runbooks, and knowledge base articles for operational teams.
- Ensured restricted content and sensitive documentation were protected using appropriate access controls.
- Monitored system health, performance, and usage trends, escalating issues when required.
- Maintained audit trails and configuration documentation for compliance and operational governance.
- Collaborated with internal IT teams and Atlassian support for troubleshooting and platform improvements.
- Provided Level 2/3 Jira and Confluence support, resolving workflow, permission, and automation issues.
- Conducted user enablement sessions and handovers to improve adoption and reduce repeat incidents.
Education
Bachelor in Computer Application - Computer Applications
Amity University
Diploma in Electronics - Electronics Production & Maintenance
NIELIT - Formerly DOEACC Center
Skills
CORE SKILLS
Certification
National Leadership Programme - Issuing Organization: SSSHIL
Declarations
I hereby declare that the above mentioned information is true and to the best of my knowledge.
Timeline
Jira and Knowledge Management
SRM Technologies
07.2024 - Current
Jira & IT Operations Consultant
Rockline Tech Champ Private limited - Infosys
08.2023 - 06.2024
Bachelor in Computer Application - Computer Applications
Amity University
Diploma in Electronics - Electronics Production & Maintenance
NIELIT - Formerly DOEACC Center