ANURAG CHAUHAN
Gurugram
Summary
Motivated Customer Service Analyst with a strong background in e-commerce, logistics, and financial services. Leveraging over 3 years of experience, excels in utilizing data analysis to enhance customer satisfaction and streamline service processes. Known for successfully managing complex interactions and implementing effective process improvements. Passionate about contributing to a team dedicated to delivering customer excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Analyst
Envia
04.2023 - Current
- Improved Delivery/pick up Times and Service Reliability
- Optimized Supply Chain Process
- Enhanced Customer Experience and Satisfaction
- Improved Compliance and Service Quality
- Streamlined Customer Service Workflows
Sr Customer Service Specialist
Amazon
05.2022 - 04.2023
- Achieved 85-90% Customer Satisfaction Rating
- Managed a High Volume of Interactions (chat, Email)
- Provided technical support, resolving queries within SLAs with high quality
- Met Performance Metrics KPI
- Expertise in Sprinkler and Social Media support
Content Developer (Internship)
Notopedia
11.2021 - 05.2022
- Content writing and editing for websites, blogs, and social media platforms
- Increasing brand visibility and driving audience engagement through content creation
Education
Bachelor of Technology - CSE
DR. A.P.J. Abdul Kalam Technical University
Lucknow, India01-2022
High School Diploma -
UP State Board of High School And Intermediate Education
01-2017
Skills
- Data Analysis and Reporting
- Microsoft Office Suite
- Team Collaboration and Leadership
- Attention to Detail
- Complaint handling
- Order fulfillment
- Account management
- Order management
Certification
- Lean Six Sigma Certified, 6sigmastudy
- Supply Chain Management (SCM) Certified, Great Learning
Technical skills
- MIS Reporting
- B2B/B2C Freight Services
- CRM Software: Proficient in Salesforce, Zendesk, and Amazon.
- API Integration: Skilled in integrating e-commerce platforms and marketplaces (e.g., Shopify, WooCommerce, Amazon).
- Routing Optimization: Expertise in freight auditing and carrier management.
- Workflow Management: Proficient in Jira, Asana, and Trello for task prioritization and progress tracking.
- KPI Analysis: Skilled in interpreting order fulfillment rates, delivery times, and customer satisfaction metrics.
Timeline
Customer Service Analyst
Envia
04.2023 - Current
Sr Customer Service Specialist
Amazon
05.2022 - 04.2023
Content Developer (Internship)
Notopedia
11.2021 - 05.2022
Bachelor of Technology - CSE
DR. A.P.J. Abdul Kalam Technical University
High School Diploma -
UP State Board of High School And Intermediate Education
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