Skilled in Agile Methodology and Technical Troubleshooting, I excel in transforming product support and development at Cashify and Whitehat Jr. Leveraging user behavior analysis and prioritization, I've significantly enhanced customer satisfaction and product lifecycle management, embodying a proactive and achievement-oriented approach.
Hi, I’m
ANURAG CHAURASIA
Gurugram
Summary
Overview
5
years of professional experience
Work History
CashifyGurugram
Product Support
04.2022 - Current
Job overview
- Develop and maintain comprehensive documentation for product support processes and procedures, ensuring clarity and consistency across cross-functional teams.
- Effectively communicate product updates, bug fixes, and strategic product decisions to internal teams, ensuring a shared understanding of changes and impacts.
- Actively contribute to product development by providing feedback on product requirements, design, and strategic direction, aligning with customer satisfaction, and business performance goals.
- Collaborate seamlessly with cross-functional teams (Curriculum Development, Sales, Marketing, Operations) to ensure timely product releases and swift resolution of customer issues, emphasizing a customer-centric approach.
- Drive feature implementation by advocating enhancements that improve user experience, accuracy, and timeliness of delivery, while ensuring alignment with overall business strategy.
- Analyze customer feedback and market insights systematically, providing data-driven suggestions for product improvements to influence product decisions and prioritize effectively.
- Leverage hands-on experience in technical product support, operations, and troubleshooting, ensuring products meet performance expectations for consistency and accuracy.
- Apply product management experience to guide product lifecycle decisions, balancing risk mitigation and strategic prioritization with customer satisfaction.
- Demonstrate proficiency in troubleshooting, debugging, and resolving software issues, using a holistic product management perspective to address both technical and business needs.
Whitehat JrMumbai
Product Support
09.2020 - 04.2022
Job overview
- Broke down and evaluated user problems, particularly those related to SAAS solutions, utilizing test scripts, personal expertise, and strategic probing questions to identify and address issues effectively
- Created comprehensive support documentation tailored to SAAS environments, empowering and enabling the user community to extend their skills, leverage system features, and find resolutions independently, reducing dependence on support team intervention
- Infused SAAS-specific support expertise into problem-solving methodologies, ensuring a nuanced understanding of challenges unique to SAAS users
- Followed up with clients after support engagements, emphasizing optimal customer satisfaction, and confirming effective problem resolution, with a particular focus on the user experience within SAAS platforms
- Applied SAAS support experience to proactively address potential system-related issues before they escalated, ensuring a seamless user experience and minimizing disruptions
Altruist Technology Pvt LtdBangalore
Frontend Developer
01.2020 - 07.2020
Job overview
- Using HTML, JavaScript, and CSS to bring concepts to life
- Developing and maintaining the user interface
- Creating tools that improve site interaction regardless of the browser
Education
DIATMDurgapur
Bachelor of Technology
06.2019
University Overview
GPA: 7.09
Skills
- Agile Methodology
- Product Lifecycle Management
- Technical Troubleshooting
- User Behavior Analysis
- Task Prioritization
- Customer Satisfaction Improvement
- Postman-tool
- Jira
Timeline
Product Support
Cashify
04.2022 - Current
Product Support
Whitehat Jr
09.2020 - 04.2022
Frontend Developer
Altruist Technology Pvt Ltd
01.2020 - 07.2020
DIATM
Bachelor of Technology
Availability
See my work availability
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evening
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Awards
Awards
- Winning Cricket Captain Of Inter-College Cricket Tournament.
- Conducted Workshop on ‘Ethical Hacking’ In DIATM.
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