Anurag Chawla
Center Manager
New Delhi
Summary
A consistent, hardworking, and highly motivated professional with a strong desire to enhance my position in the workforce. Committed to expanding knowledge and skills, I aim to thrive in a friendly and supportive environment while effectively fulfilling job duties and exceeding expectations. Seeking long-term employment.
Overview
5
5
years of professional experience
Work History
Center Manager
Qi Spine
01.2025 - Current
- Refined center procedures to ensure superior service delivery.
- Boosted team cohesion by introducing effective collaboration methods.
- Achieved successful resolution of client issues through active listening and viable solution proposals.
- Established standards for systematic performance evaluation.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Directed activities and productivity of a team exceeding 15 members.
- Facilitated skill development to boost team efficiency.
- Fostered strong connections with patients through consistent engagement.
- Assisted in recruiting, hiring and training of team members.
- Developed in-depth documentation to highlight critical issues for senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed difficult interactions to ensure continuous patient satisfaction.
Central Trainer
Lenskart Academy
04.2022 - 01.2025
- Conducted training sessions following NHT modules.
- Collaborated with management to align modules with organisational goals.
- Reviewed training outcomes through systematic audits.
- Developed modules for refresher training.
Assistant Manager
LensCrafters (DLF Brands)
08.2020 - 03.2022
- Concentrated on meeting sales goals on a weekly, monthly, quarterly, and yearly basis.
- Communicated KRAs to staff to ensure adherence to SOPs.
- Utilized SAP to oversee inventory and maintain stock levels for new eyewear.
- Fostered strong supplier relationships to streamline order processes and meet delivery deadlines.
- Coordinated vendor activities to ensure smooth store operations.
Education
Masters In Business Administration (MBA) - Operations Management
10.2023
Bachelor's Of Optometry -
06.2016
Skills
Retail Operations oversight
Field Of Interest
- Understanding business requirements.
- Process management and Customer service.
- Aligning staff to follow SOPs.
- Motivated to drive the business.
Disclaimer
I hereby declare that the above mentioned details are true to the best of my knowledge.
Dated : 23-09-2025
Timeline
Center Manager - Qi Spine
01.2025 - Current
Central Trainer - Lenskart Academy
04.2022 - 01.2025
Assistant Manager - LensCrafters (DLF Brands)
08.2020 - 03.2022
Narsee Monjee Institute of Management Studies (NMIMS) - Masters In Business Administration (MBA), Operations Management
Jamia Hamdard - Bachelor's Of Optometry ,
Similar Profiles
Sadiya SultanaSadiya Sultana
Consultant Physical Therapist at Qi SpineConsultant Physical Therapist at Qi Spine
Ayush PanwarAyush Panwar
Patient Counselor & Operations at QI SpinePatient Counselor & Operations at QI Spine
Latika HurkatLatika Hurkat
Regional Clinical Trainer at QI SpineRegional Clinical Trainer at QI Spine
Sam KuperSam Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.
Navdha SharmaNavdha Sharma
Sr. Manager- Social Media & Communication at CIN UniverseSr. Manager- Social Media & Communication at CIN Universe