Anurag Chawla
Center Manager
New Delhi
Summary
A consistent, hardworking, and highly motivated professional with a strong desire to enhance my position in the workforce. Committed to expanding knowledge and skills, I aim to thrive in a friendly and supportive environment while effectively fulfilling job duties and exceeding expectations. Seeking long-term employment.
Overview
5
5
years of professional experience
Work History
Center Manager
Qi Spine
01.2025 - Current
- Refined center procedures to ensure superior service delivery.
- Boosted team cohesion by introducing effective collaboration methods.
- Achieved successful resolution of client issues through active listening and viable solution proposals.
- Established standards for systematic performance evaluation.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Directed activities and productivity of a team exceeding 15 members.
- Facilitated skill development to boost team efficiency.
- Fostered strong connections with patients through consistent engagement.
- Assisted in recruiting, hiring and training of team members.
- Developed in-depth documentation to highlight critical issues for senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed difficult interactions to ensure continuous patient satisfaction.
Central Trainer
Lenskart Academy
04.2022 - 01.2025
- Conducted training sessions following NHT modules.
- Collaborated with management to align modules with organisational goals.
- Reviewed training outcomes through systematic audits.
- Developed modules for refresher training.
Assistant Manager
LensCrafters (DLF Brands)
08.2020 - 03.2022
- Concentrated on meeting sales goals on a weekly, monthly, quarterly, and yearly basis.
- Communicated KRAs to staff to ensure adherence to SOPs.
- Utilized SAP to oversee inventory and maintain stock levels for new eyewear.
- Fostered strong supplier relationships to streamline order processes and meet delivery deadlines.
- Coordinated vendor activities to ensure smooth store operations.
Education
Masters In Business Administration (MBA) - Operations Management
10.2023
Bachelor's Of Optometry -
06.2016
Skills
Retail Operations oversight
Team Engagement
People Development
Sales Strategies
Inventory Management
Proactive, Quick and Adaptive
Strong communication skills
Self starter and self motivated
Creative Problem-Solving
Customer Relationship Management (CRM)
Staff leadership
Field Of Interest
- Understanding business requirements.
- Process management and Customer service.
- Aligning staff to follow SOPs.
- Motivated to drive the business.
Disclaimer
I hereby declare that the above mentioned details are true to the best of my knowledge.
Dated : 23-09-2025
Timeline
Center Manager - Qi Spine
01.2025 - Current
Central Trainer - Lenskart Academy
04.2022 - 01.2025
Assistant Manager - LensCrafters (DLF Brands)
08.2020 - 03.2022
Narsee Monjee Institute of Management Studies (NMIMS) - Masters In Business Administration (MBA), Operations Management
Jamia Hamdard - Bachelor's Of Optometry ,