Anurag Dahiwal
Kolhar BK, Maharashtra
Summary
Dynamic customer service professional with a proven track record at Kotak Mahindra Bank Limited, excelling in customer engagement and issue resolution. Leveraging strong interpersonal skills and basic accounting knowledge, I consistently exceeded customer satisfaction by delivering tailored solutions and fostering lasting relationships. Committed to enhancing client experiences through effective service assistance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Kotak Mahindra Bank Limited
Nashik
08.2024 - Current
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Diploma in Banking And Finance - Banking And Finance
Manipal University
Bangalore, Karnataka03-2025
Bachelor in Commerce - Banking And Finance
KK Wagh Arts Commerce And Computer Science College
Nashik, Maharashtra06-2023
Skills
- Customer engagement
- Inventory management
- Time management
- Service assistance
- Customer relationship management (CRM)
- Client engagement
- Issue resolution
- Basic accounting
- Workflow management
Certification
- NISM VA Examination
- IRDA 38A Examination
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Accomplishments
- Badminton
- Cricket
- Listening Songs
Timeline
Kotak Mahindra Bank Limited
08.2024 - Current
Diploma in Banking And Finance - Banking And Finance
Manipal University
Bachelor in Commerce - Banking And Finance
KK Wagh Arts Commerce And Computer Science College
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