Anurag Dasmohapatra

• Assigned relevant tickets to the Engineering team, writing user stories, bugs, and tasks on Azure DevOps, and tracking them
• Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
• Tested bug resolutions and tasks post-completion in UAT and live environments
• Clarified product and client-related doubts for the engineering team
• Attended sprint planning, review, and demo meetings

Client Success:

• Managed the on-boarding process for over 20 pharmaceutical clients
• Gathered client requirements and explained them to the technical and product teams
• Created client-specific Functional Specification Documents (FSD) for the engineering team
• Prepared data-driven reports, including biweekly data gap reports, usage analytics, and quarterly client reports
• Maintained invoices and license summaries for existing clients
• Established a reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
• Achieved a renewal rate of over 90%
• Managed client details on HubSpot for products Nuro and Access Hub
• Scheduled Google Analytics reports in Google Looker Studio for stakeholders
• Gathered and shared client feedback with the engineering team
• Ensured timely upload of competitor and own brand data for clients

Product Management:

• Analyzed client feedback to the Product Owner to identify areas of improvement for product offerings and services.
• Performed User Acceptance Testing for new product features
• Provided product training to newly onboarded clients
• Resolved product-related queries for clients.

• Managed end-to-end recruitment from requirement gathering to offer generation
• Used Bullhorn CRM tool to update candidate and requirement information.
• Coordinated interview scheduling between candidates and hiring managers, ensuring a smooth selection process from start to finish.
• Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
• Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.

• Facilitated product enhancements for operations and tech teams, providing solutions to clients
• Conducted User Acceptance Testing for new product features
• Performed product audits to track and improve existing features
• Managed the onboarding process for over 10 clients from diverse industries
• Engaged with clients via calls, SMS, and email
• Created Business Requirement Documents (BRD) for the technical team
• Delivered growth reports with key insights to clients
• Facilitated SAP and CRM integrations with Sekel's dashboard
• Managed customer success projects using JIRA.

• Interacted with leads via calls, SMS, and email
• Managed relationships with 16 real estate agents
• Executed multiple responsibilities, including sending market reports and setting up home searches
• Analyzed weekly and monthly data to improve outcomes
• Resolved internal and external queries and escalations.

• Managed marquee clients like Myntra, PhonePe, and Swiggy
• Engaged with agencies like GroupM and Dentsu
• Prepared media plans for long and short-term mobile ad campaigns
• Supervised live campaigns and provided post-campaign reports for over 25 clients
• Conducted market research on podcast advertising.