ANURAG DHANKAR
Ghaziabad
Summary
With 8.5 years of experience in healthcare operations, I excel in managing end-to-end client processes including Accounts Receivable, Authorizations, Eligibility Verification, and Payment Posting. I have a proven track record of ensuring seamless revenue cycle management by adhering to work queues, maintaining effective client communication, and driving timely completion of action log items. Skilled in transitioning operations across teams, I consistently identify AR trends, design efficient workflows, and implement strategies that maximize revenue while reducing outstanding receivables, contributing to overall organizational success.
Overview
9
9
years of professional experience
Work History
Assistant Manager
CorroHealth
08.2026 - Current
- - Identifying AR trends and implementing strategies to reduce outstanding receivables, while driving measurable revenue growth.
- - Designed and managed separate worklists across categories to maximize output efficiency and uncover opportunities for AR reduction
- - Successfully transitioned a revenue-based hospital client from domestic to global operations while sustaining productivity and quality standards.
Group Lead
Access Healthcare
09.2024 - 08.2026
- Led an accounts receivable team of 24 associates and managed a team of 53 associates for six months.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility toward achieving organizational goals.
- Conducted performance reviews, providing feedback and coaching to support employee improvement.
- Engaged clients in daily calls to discuss WQ compliance and action log updates.
- Enhanced project efficiency by auditing sample cases to detect and address recurring errors.
Assistant Team Lead
Jindal Intellicom
10.2023 - 09.2024
- Leading an AR team of 18 associates, overseeing payment posting, authorizations, and insurance verification from the client's perspective.
- Developed allocation strategies and implemented initiatives to enhance collections in a contingency project.
- Facilitated client communication through handling calls and preparing for weekly, monthly, and quarterly reviews.
- Coordinated preparation and execution of weekly, monthly, and quarterly reviews with the client.
SME Lead
Jindal Intellicom
10.2022 - 10.2023
- Published MTD data, assisted team members with queries to achieve targets, managed allocation, and prepared weekly rejection and denial reviews for client calls. Interacted with client to address queries and resolve ongoing issues, streamlining project operations.
- Resolved escalated queries using process knowledge.
Senior AR Associate
Jindal Intellicom
06.2020 - 10.2022
- Handled denials and resolved rejections to improve collections and increase CCR percentage for initial billing.
Associate
Jindal Intellicom
02.2020 - 06.2020
- Successfully migrated the appointments and patient records without any data loss during the software transition.
- Created new appointments in the new software while ensuring seamless transfer of existing patient data and documents.
- Managed appointment scheduling and data migration for a client transitioning to new software.
Customer Care Executive
Jindal Intellicom
12.2018 - 02.2020
- Started working in Jindal as CCE for an e-commerce US process TBS. Took calls of customers for their queries related to their order, bills and refunds for 6 months and then started taking care of back office tasks like sending emails and processing refunds.
Customer Service Executive
Concentrix
02.2018 - 11.2018
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Education
B.Com - Commerce
School of Open Learning (DU)
Delhi01-2020
12th - English
CBSE
01-2016
Skills
- Microsoft Office
- Excel
- Powerpoint
- Analytical Thinking
- Team leadership
- Client engagement
- Performance evaluation
- Revenue Cycle Management
- Data interpretation
- Insurance Verification
- Workflow optimization
- Client Relationship Management
- Error identification
- Team Coaching
- Collections management
- Leadership
Personal Information
Title: Assistant Manager
Languages
Hindi, English
Timeline
Assistant Manager
CorroHealth
08.2026 - Current
Group Lead
Access Healthcare
09.2024 - 08.2026
Assistant Team Lead
Jindal Intellicom
10.2023 - 09.2024
SME Lead
Jindal Intellicom
10.2022 - 10.2023
Senior AR Associate
Jindal Intellicom
06.2020 - 10.2022
Associate
Jindal Intellicom
02.2020 - 06.2020
Customer Care Executive
Jindal Intellicom
12.2018 - 02.2020
Customer Service Executive
Concentrix
02.2018 - 11.2018
B.Com - Commerce
School of Open Learning (DU)
12th - English
CBSE