ANURAG DIXIT
Mansaram Park, Uttam Nagar
Summary
Dynamic Team Developer with extensive experience at Bank of America, focusing on training and operational compliance. Proven expertise in payment verification and fraud detection, resulting in enhanced team productivity and accuracy. Strong commitment to quality assurance and process management has led to significant improvements in operational effectiveness.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Developer (Cards Operations)
BANK OF AMERICA
Gurugram
09.2016 - Current
- Delivered training sessions for Mumbai and Gurugram teams, enhancing operational effectiveness.
- Functioned as Research Analyst, resolving credit card holder payment inquiries.
- Conducted payment verification and customer behaviour authentication to identify trends.
- Facilitated reconciliation of credit card accounts to ensure accuracy and compliance.
- Maintained attendance tracker, generating reports for management review.
- Created daily work allocation plans for Gurugram team to optimize productivity.
- Developed end-of-day reports summarizing activities and outcomes.
- Participated as Emergency Response Team member, supporting ongoing process improvements.
Team Developer
BA Continuum India Pvt Ltd
Gurugram
06.2007 - 08.2013
- Re-aged credit card accounts and reversed late fees, eliminating finance charges.
- Transferred funds between general ledgers and returned funds via Cashier's check.
- Processed ACH transactions to checking or savings accounts.
- Managed mortgage accounts and addressed credit balance issues, including CBR checks and stop payments.
- Ensured compliance with Bank Secrecy Act of 1970 and RISK & FRAUD guidelines.
- Reviewed customer transaction history and credit ratings per Regulation Z and Regulation E.
Education
M.Com. - Commerce
S. M. College
Chandausi, MJP Rohilkhand University01-2002
B.Com. - Commerce
S. M. College
Chandausi, MJP Rohilkhand University01-2000
Skills
- Team training and development
- Microsoft Excel proficiency
- Transaction approval processes
- Quality assurance methodologies
- Payment verification and processing
- Process management
- Fraud detection techniques
- Risk assessment practices
- Operational compliance standards
Personal Information
Date of Birth: 07/01/81
Languages
- Hindi
- English
Projects
Six Sigma Certification, Reducing AHT
Highlights
Entrusted with the additional responsibility of supervising staff, part of the IDP, and leading knowledge-sharing sessions Provided training to the Mumbai and Gurugram teams and provide query resolution and share best practises
Professional Enhancements
- Trained on Minitab, ARIS, Visio.
- Certified Six Sigma Green Belt from AIG
- Provided training to the Payments and CBR team
- ACH transactions review and Approval.
- Certification of ARIS from Bank of America
- Certified in Anti Money Laundering from Bank of America.
- Effective Preparation Skills Workshop from BACI.
Accomplishments
- SILVER Award 2023, 2018
- BRONZE Award 2024, 2023
- GOLD Award 2008
- K-Performer (Know the Best Performer in the process)
Bagged with the following awards
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- Six Sigma Green Belt Project on AHT from AIG, NOIDA
- Effective presentation skill -Workshop
- Trained on MINITAB , VISIO
Timeline
Team Developer (Cards Operations)
BANK OF AMERICA
09.2016 - Current
Team Developer
BA Continuum India Pvt Ltd
06.2007 - 08.2013
M.Com. - Commerce
S. M. College
B.Com. - Commerce
S. M. College
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