Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

ANURAG DIXIT

New Delhi

Summary

Results-driven operations and client support professional with hands-on experience in managing IoT-based solutions (eLocks, GPS, Fuel Sensors, ADAS, DMS) and delivering high-quality customer service. Skilled in system monitoring, issue resolution, data validation, and cross-functional coordination. Proven ability to train clients and team members, handle escalations, and improve support workflows. Adept at using CRM tools and internal portals to streamline operations. Committed to delivering reliable solutions and enhancing overall service efficiency across technical and customer-facing roles

Overview

3
years of professional experience

Work History

Binary Semantics Ltd
Gurgaon

Operations Executive
10.2024 - Current

Job overview

  • Managed IoT device portfolio, including eLocks, GPS, fuel sensors, ADAS, and DMS.
  • Coordinated client support by addressing requirements and delivering training on devices and portals.
  • Ensured system readiness through live monitoring and validation of device functionality post-deployment.
  • Verified trip and sensor data, prepared detailed reports, and provided insights for client operations.
  • Collaborated with software development and field teams to resolve client-specific issues effectively.
  • Enabled new team members through comprehensive training and process knowledge sharing.
  • Contributed to workflow enhancements within operations team for improved efficiency.

Globiva Services Pvt. Ltd
Gurgaon

Customer Service Executive
08.2022 - 09.2024

Job overview

  • Managed high volume of email-based customer queries related to credit cards, ensuring timely resolutions.
  • Proactively made outbound calls to address unclear email responses and mitigate escalations.
  • Utilized CRM tools for logging interactions, managing follow-ups, and maintaining detailed case records.
  • Collaborated with internal departments to resolve critical credit card issues, enhancing first-contact resolution rates.
  • Analyzed customer feedback to identify improvement patterns, resulting in 12% increase in satisfaction scores.

Education

Delhi University
New Delhi

Bachelor of Commerce
07-2019

Skills

  • IoT device management
  • Client support and coordination
  • CRM and portal management
  • Technical issue resolution
  • Data analysis and reporting
  • Team collaboration and training

Languages

  • HINDI
  • ENGLISH

Timeline

Operations Executive

Binary Semantics Ltd
10.2024 - Current

Customer Service Executive

Globiva Services Pvt. Ltd
08.2022 - 09.2024

Delhi University

Bachelor of Commerce

Similar Profiles

CREATE PROFILE
ANURAG DIXIT