Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
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ANURAG GHOSH

ANURAG GHOSH

Bilaspur

Summary

Accomplished Store Manager with a proven track record at LENSKART, adept in operational budgeting and personnel development. Excelled in enhancing customer service management, ensuring compliance, and driving sales. Skilled in MS Office, I spearheaded initiatives that significantly minimized shrinkage and optimized store operations. Renowned for mentoring teams towards excellence and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Manager

LENSKART
Bilaspur
04.2024 - Current
  • Ensured compliance with safety regulations and company policies.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Monitored inventory levels and placed orders to restock shelves.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer complaints in a timely manner.

Shift Manager

DOMINIOS
Bilaspur
06.2022 - 03.2024
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Professional & high class service to guest, Analysing customer feedback, Team handling ( group of 30 in shift).

  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Coached employees on interactions with customers to drive exceptional service.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.

Education

BA IN TOURISM MANAGMENT & DIPLOMA IN HOTEL MANAGMENT - Hotel Management

INTERNATIONAL INSTUTIE OF HOTEL MANAGMENT
KOLKATA
04-2022

Skills

  • Operational budgeting
  • Hourly shift management
  • Promotional planning
  • Personnel development
  • Store operations oversight
  • MS office proficient
  • Store operations
  • Training and mentoring
  • Customer service management

Certification

  • FASSAI FoSTAC

Languages

Hindi
First Language
English
Beginner
A1
Bengali
Beginner
A1

Timeline

Store Manager

LENSKART
04.2024 - Current

Shift Manager

DOMINIOS
06.2022 - 03.2024

BA IN TOURISM MANAGMENT & DIPLOMA IN HOTEL MANAGMENT - Hotel Management

INTERNATIONAL INSTUTIE OF HOTEL MANAGMENT

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ANURAG GHOSH