Summary
Overview
Work History
Education
Skills
Accomplishments
Rewards & Recognition
Prior Experience
Certification & Training
Rewardsrecognition
Initiativesachievements
Roles And Responsibilities
Personal Information
Hobbies and Interests
Languages
Timeline
Generic
ANURAG GUPTA

ANURAG GUPTA

New Delhi,DL

Summary

Hospitality, administration & facilities management Professional with 21 years domestic & international experience in Facility management, Office/wrokplace administration, Security, Vendor, BCP & Crisis, cafeteria, audits, & projects management with various MNCs, Banks & reputed hotels.

Looking for a challenging role with an organization that will utilize my workplace management, supervision, and administrative skills to benefit mutual growth and success.


Overview

26
26
years of professional experience

Work History

Zonal Manager Admin, Facilities & Projects– North

PNB Housing finance
08.2023 - Current

Managing 100 plus branches across North India and opening of new branches, handling the day-to-day facility operations, over all administration, setting up and structuring process - administrative & procurement. Budgeting, strategy & planning, real estate, Security, EHS, compliance, BCP & Crisis management, vendor management, team management , liaison with local authorities

Manager-Administration & Facilities-(Admin Head)

Creditas Solutions Pvt Ltd
04.2022 - 07.2023

Leading the over all administrative functions while managing day-to-day facility operations, over all administration, setting up and structuring process - administrative & procurement. Budgeting, strategy & planning, Security, EHS, compliance, BCP & Crisis management, vendor management, team management , liaison with local authorities. Also managing projects, new office relocation & real estate.


Asst. Manager–Infrastructure & Logistics - (Facilities Site Lead & EHS SPOC)

Genpact India Pvt. Ltd.
01.2017 - 03.2022

Managing Area of 2 lakh SqFt with team size of 200 and 3500 employees strength.
Managing day-to-day facility operations, Handling Clients & ensuring the premises environment & upkeep is as per their standards.
Budgeting and bringing about Operational efficiencies through detailed cost rationalization & planning.
Liasoning with various external & internal stakeholders to ensure regulatory and EHS standards, evacuation drills.
Handling and managing various Audits (ISO internal/external, Vendor, Security, BCP, Site Safety).
Managing various other aspects/functions of facility management such as handling Cafeteria, external service providers, Logistics & handling crisis as & when they happen.

Manager Operations & Administration

Premier Foods & Services
06.2012 - 11.2016

Cafeteria operations, solutions , compliance & audits.
Bulk catering , event management. theme parties
Base Kitchen management
Over all day -to-day operations
clients handling, escalations, audits
Administration,facilities, trainings
Security, Stores, Inventory
Sales, new client onboarding
Customer Relationship Management

Assistant Manager Facilities, Admin & Catering

Scottish High International School & Parmakers Catering
03.2010 - 06.2012

Managing Area of 3.5 Lakh Sqft with team size of 250 plus. Managing day-to-day facility, cafeteria, Transport, audits, budget, events, projects and over all operations,

Facility Operations Executive

The Royal Bank of Scotland
03.2006 - 01.2010

Shift Leader F&B Service

Sofitel City Centre Hotel & Residence
07.2002 - 12.2005

F&B Assistant

ITC Maurya Sheraton
03.1998 - 05.2002

Education

MBA in Sales and Marketing -

Vinayaka Missions University
01.2011

B.A. -

University of Allahabad
01.2008

Three years A.H.M.A Diploma in Hotel Management -

American Hotel & Lodging Educational Institute
01.1999

Skills

  • Process improvement
  • Team leadership
  • Solution provider
  • Creative thinking
  • Operational Efficiency
  • Strategic Planning
  • Staff Training and Development
  • Operations Management
  • Budget Management
  • EHS
  • Safety Management
  • MS Office
  • Oracle/SAP

Accomplishments

    Reduction of operating cost by 7%

    Optimization of manpower

    Electricity reduction by 2%

    Successfully completed projects of new offices/relocations

    Organizing food festivals at site from various food brands.

    Regular connect with site/business Leader/managers, taking care of client visits.

    Digital tools/software working, analyze/research, testing, implementation.

    Participation in CSR activities

    Contribution in sustainability initiatives.

    Upkeep, uplift & beautification of site.


Rewards & Recognition

Awarded for SEZ Office relocation in Jaipur.

Awarded and recognized at various occasions for my performance in current/past roles.

Awarded for the contribution during lockdown to ensure employees safety and comfort & facilities provided to enabled WFH and taking care of the premises in all aspects.

Awarded for smooth RTO operations & Vaccination drives at office

Prior Experience

  • Premier Foods & Services, Manager Operations & Administration, 06/2012, 11/2016
  • Scottish High International School & Parmakers Catering, Assistant Manager Facilities, Admin & Catering, 03/2010, 06/2012
  • The Royal Bank of Scotland, Facility Operations Executive, 03/2006, 01/2010
  • Sofitel City Centre Hotel & Residence, Shift Leader F&B Service, 07/2002, 12/2005
  • ITC Maurya Sheraton New Delhi, F&B Assistant, 03/1998, 05/2002

Certification & Training

  • Internal auditor ISO 45001:2018
  • Internal Auditor ISO 14001:2015
  • Six Sigma Green Belt(CSSGB)
  • Occupational Safety and Health: Slips, Trips and Falls
  • Critical Thinking and Problem Solving
  • ISO 27001 Complaint Cyber Security
  • Strategic Workforce Planning

Rewardsrecognition

  • Awarded for SEZ Office relocation in Jaipur.
  • Awarded and recognized at various occasions for my performance in current/past roles.
  • Awarded for the contribution during lockdown to ensure employees safety and comfort & facilities provided to enabled WFH and taking care of the premises in all aspects.
  • Awarded for smooth RTO operations & Vaccination drives at office

Initiativesachievements

  • Organizing food festivals at site from various food brands.
  • Regular connect with site/business Leader/managers, taking care of client visits.
  • Digital tools/software - working, analyze/research, testing, implementation.
  • Participation in CSR activities
  • Contribution in sustainability initiatives.
  • Upkeep, uplift & beautification of site.
  • Regular team connects, trainings and team building exercises.

Roles And Responsibilities

  • Handling various teams & day to day site operations of the premises/infrastructure.
  • Handling Clients (internal & external) & ensuring the premises environment & upkeep is as per the standards.
  • Budgeting and bringing about Operational efficiencies through detailed cost rationalization & planning. Operating petty cash budget.
  • Liasoning with various external & internal stakeholders to ensure regulatory and EHS standards.
  • Handling and managing various Audits (ISO internal/external, Vendor, Security, BCP, and Site Safety).
  • Working on customized & generic Digital Tools.
  • Administration & Facilities–Setting up process & SOP
  • Vendor & Procurement Management
  • Supervising Security and Fire safety staff, assign /monitor work assignments and provide training for staff on security procedures
  • Office and other Lease management, PO & billing process
  • New Office–space identification, negotiation & setting up infra
  • Handling all functions of facility/office management such as handling Cafeteria, security, BCP, EHS, medical facility, logistics & travel, events(internal &external)
  • Managing various other aspects/functions of facility management such as fire safety, crisis as & when they happen, evacuation drills & crisis management.
  • Communication–regular team connects, trainings, team building exercises.

Personal Information

Date of Birth: 17 Dec 1977

Residence: New Delhi

Marital Status:  Divorced


Hobbies and Interests

  • Sports
  • Gaming
  • Sculpture
  • Traveling
  • Exercise
  • Walking

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Zonal Manager Admin, Facilities & Projects– North

PNB Housing finance
08.2023 - Current

Manager-Administration & Facilities-(Admin Head)

Creditas Solutions Pvt Ltd
04.2022 - 07.2023

Asst. Manager–Infrastructure & Logistics - (Facilities Site Lead & EHS SPOC)

Genpact India Pvt. Ltd.
01.2017 - 03.2022

Manager Operations & Administration

Premier Foods & Services
06.2012 - 11.2016

Assistant Manager Facilities, Admin & Catering

Scottish High International School & Parmakers Catering
03.2010 - 06.2012

Facility Operations Executive

The Royal Bank of Scotland
03.2006 - 01.2010

Shift Leader F&B Service

Sofitel City Centre Hotel & Residence
07.2002 - 12.2005

F&B Assistant

ITC Maurya Sheraton
03.1998 - 05.2002

MBA in Sales and Marketing -

Vinayaka Missions University

B.A. -

University of Allahabad

Three years A.H.M.A Diploma in Hotel Management -

American Hotel & Lodging Educational Institute
ANURAG GUPTA