Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anurag Jain

Mumbai

Summary

Revenue Assurance Analyst with 14+ years of experience in telecommunications and E-commerce. Proven expertise in customer service, team leadership, and reliable management. Seeking exciting new challenges.

Overview

16
16
years of professional experience

Work History

Associate Manager

Nykaa
Mumbai
08.2024 - Current
  • Generated detailed reports showcasing month-to-month revenue loss for each billing code, highlighting the root causes behind the leakage.
  • Identified and rectified issues regarding improper usage, incorrect builds, and faulty customer billing.
  • Detected overbilling, underbilling, and invoice issues with precision.
  • Implemented a system for monthly reporting and auditing.
  • Effectively communicated findings to facilitate timely resolution by Managers, Supervisors, and involved teams.
  • Trained and supervised a team of 6 members in wireline invoice verification.
  • Trend analysis and variance review conducted for both Actual vs. Actual and Actual vs. Forecast.
  • Ensured accurate and timely completion of month-end closing reports for Accounting Management.
  • Collaborated with the billing team to reconcile payments and conduct invoice audits.

Manager

Reliance Jio Infocomm Limited
Mumbai
04.2019 - 08.2023
  • Successfully managed and rectified instances of FTTX multi-connection activation fraud.
  • Enhanced customer satisfaction by successfully addressing zero-usage customers' concerns and granting balance extensions following deductions.
  • Penalty to retailer using SAP for non-compliance activation.
  • Enhanced the effectiveness of employee plans post-separation.
  • Implemented measures to prevent penalties on customer data due to inaccuracies in term cells.
  • Conducted pre-launch testing of newly configured plan in system.
  • Ensured consistency of numbers across different systems through accurate reconciliation.
  • Enhanced presentation of information through the creation of visualizations using Tableau.
  • Testing products in both Replica and Production environments before they are commercially released.

Manual Tester

Transaction Analyst India Pvt. Ltd.
Bengaluru
10.2018 - 04.2019
  • Evaluating E-wallet usability in various environments such as Android, IOS and web-platform.
  • Handled and blocked wallet transactions associated with cyber crime cases.
  • Reviewed and resolved customer grievances regarding recharge and wallet issues in the system.
  • Proficient in the complete cycle of E-wallet activation.
  • Managed and optimized wallet configuration in database, including handling plan and discount inquiries.

Manager

Reliance Communication
Mumbai
01.2015 - 11.2017
  • Proficient in knowledge of IN system for configuring plans and managing prepaid billing.
  • Ensured thorough testing of every product to guarantee smooth deployment.
  • Ensured efficient implementation and testing of new products according to agreed upon turnaround times.
  • Implemented automated macros to proactively detect and resolve configuration mistakes, resulting in decreased loss and reduced number of complaints.
  • Demonstrated strong teamwork skills by offering support and guidance.
  • Successfully managed the reconciliation of recharges in both ETOP server and IN.
  • Enhanced reconciliation processes for recharges in both VMS and IN systems to optimize accuracy.
  • Implemented the automation of the configuration process using bat files and excel macros, resulting in a substantial increase in productivity.

Support Engineer

COMVERSE NETWORK SYSTEMS INDIA PVT. LTD.
Gurugram
06.2014 - 12.2014

Support Engineer

SANDOKAN SOLUTIONS
Chennai
12.2013 - 05.2014

Support Engineer

Nokia Siemens Networks
Chennai
02.2012 - 11.2013

Support Engineer

Vodafone Essar Spacetel Ltd
Jammu
07.2010 - 11.2011

Graduate Engineer Trainee

Reliance Communication
Mumbai
11.2008 - 07.2010

Education

Master of Computer Applications - MCA

Rajiv Gandhi Technological University
Bhopal
05-2008

Bachelor of Science - Computer Science

Pandit Ravi Shankar Shukla University
Raipur
05-2005

HSC - Science Education

Shri Mahavir Jain Hr. Sec. School
Durg
03-2001

SSC - Science And Math

Shri Mahavir Jain Hr. Sec. School
Durg
03-1999

Skills

  • Structured Query Language
  • SQL
  • Microsoft Access
  • Reporting skills
  • Tableau
  • Report Generation
  • Tableau Developer
  • UNIX System
  • Data Visualization Expert
  • Excel Macros

Languages

English
First Language
Hindi
Intermediate (B1)
B1

Timeline

Associate Manager

Nykaa
08.2024 - Current

Manager

Reliance Jio Infocomm Limited
04.2019 - 08.2023

Manual Tester

Transaction Analyst India Pvt. Ltd.
10.2018 - 04.2019

Manager

Reliance Communication
01.2015 - 11.2017

Support Engineer

COMVERSE NETWORK SYSTEMS INDIA PVT. LTD.
06.2014 - 12.2014

Support Engineer

SANDOKAN SOLUTIONS
12.2013 - 05.2014

Support Engineer

Nokia Siemens Networks
02.2012 - 11.2013

Support Engineer

Vodafone Essar Spacetel Ltd
07.2010 - 11.2011

Graduate Engineer Trainee

Reliance Communication
11.2008 - 07.2010

Master of Computer Applications - MCA

Rajiv Gandhi Technological University

Bachelor of Science - Computer Science

Pandit Ravi Shankar Shukla University

HSC - Science Education

Shri Mahavir Jain Hr. Sec. School

SSC - Science And Math

Shri Mahavir Jain Hr. Sec. School

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