Anurag Kanojiya

• Handling escalations calls and resolve the query of customer .
• Highlighting the glitch in banking apps and escalate with the concerned team .
• Making daily MIS Reports and report to senior management .
• Maintains daily records of charges reversal and rewards points ( Credit card / Savings account )
• Supervised bank operations, maintaining high standards of service and operational excellence.
• Pitching Banking products - Home loan , Loan against credit card , credit card , business loan , Auto Loan , NPS , SIP , Mutual fund , Demat a/c , L.I /G.I
• Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
• Implemented CRM best practices, improving data accuracy and usability for client management.
• Supervised Handled routine banking operations effectively
• Rewarded for exceptional customer services and increasing the branch revenue.
• Opened New accounts assisted customers in cash check and forex transactions .
• Conducted due diligence and adherence to compliance guidelines for client Information management .

• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Create new relationship with business owner and relationship officers via cold calling and through Email or meeting .
• Enhanced revenue by overseeing product orders and pre-orders.
• Reach and exceed sales quotas while contributing to overall team goals
• Update Regularly all generate prospectus qualify and manage leads within existing Markets .
• Maintain MIS reports and update daily , weekly ,monthly sales performance to senior management .
• Engage potential client over email and phone .
• Check details in application -

Verified details in application forms to ensure accuracy and completeness.( Personal details /Employment details /Income details )

• Credit Decision -

Based on the information gathered the lender makes a credit decision . This decision could involve approving the application denying it or approving it with conditions such as higher interest rate and lower credit score .

• Income verification -

Ensured accuracy and compliance in income verification.

The lender verify the borrowers through pay stubs , tax returns or other documentation .

• Other responsibilities -

Handling customer queries for all banking products and banking needs Like Savings A/c , Current A/c , Credit card ,Personal loan , car loan, vehicle loan, home loan , Gold loan , Life insurance , General Insurance , Demat account , SIP .

• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Disbursement of Agri. Loan , Business loan , Auto loan , Personal loan .
• Managing Disbursement query as well as audit replies .
• Adherence to FTR processing
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Promoted a positive work environment through open communication, fostering collaboration among team members.
• Basic knowledge of credit functions .
• Work within clearly defined boundaries of bank policies or SOP .
• Scrutinizing Files of personal loan for smooth processing and disbursement .
• Continuous reduction in Errors and rework .
• Ensuring compliance and regulation Required like KYC policy .
• Work effectively with RMs for end to end ATA management
• Effectively conduct paperwork compliance for new accounts of commercial business .
• Conduct new account opening operationally.
• Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
• Identify Suitable products for business like (Insurance NIVA BUPA/ MAX life insurance / HDFC life insurance and credit cards )
• Processing RTGS / NEFT , Transfer in A2A (Axis bank to axis bank account , D.D / Cash deposit and withdraw slip posting
• Processing files , Application forms , Transfer account to other branch account , Debit card issue and upgradation .