Anurag Kanungo
Chennai
Summary
A dynamic Automobile professional enthusiastically worked in different functions ranging from Service, Defence, STUs, Sales, MD-office, Sourcing and Network development at different levels.
Having expertise in the different systems of Trucks and buses, performance monitoring, New product launches, Spare parts management, Service support at site, Maintenance Contracts, Diagnosis and troubleshooting, technical training.
Proficient in Network development, Channel viability, Service Metrics monitoring, business development and Service products marketing.
Passionately worked with Key Accounts, Project customers, STUs, Defense, Govt dept. Educational Institutions and Airlines, to provide tailor made solutions for keeping the vehicles in good health and generate high productivity.
Overview
27
27
years of professional experience
Work History
Head - Technical Service
Ashok Leyland
2024.04 - Current
- Analyzing the premature field failures, based on application and segments and cases tabled for discussion in the cross-function review meetings. Three cases resolved.
- Performance monitoring and benchmarking for existing and new products.
- Carrying out product improvements for field vehicles for higher productivity- Datasets development for specific applications, and life of components in clutch, gearbox, suspension.
- Conducting trials for new components-AMT, TPMS as part of new add-ons.
- Independently setting up the 'Uptime Solution Centre' to support field team and developing 'Prognostics' for life enhancement and an early warning system. Weekly 30 customers are connected through the calls.
- Mentoring the young team for the positive team-dynamics that encourages knowledge sharing and skills improvement.
Zonal Service Manager-South2
Ashok Leyland
2019.11 - 2024.03
- Successfully overcame the unprecedented 'Covid period' with the strong team of 45 members, by supporting the customers operating for essential services- Food, milk, oxygen; and industrial applications- Coal, cement, iron/steel etc. This helped in further strengthening the bonds with key operators like- Express, Geofast, Linde, My Home, MEIL, SWML.
- Effectively launched the BS6 products and organized training programs for dealers, Fleet customers, Infra Projects, STUs, and body builders.
- Regained old Fleet customers- VRL, VTPL, My Home, PST, Kataria Movers, KGS. Appreciations received in form of Chairman Award for winning back VRL & VTPL.
- Special focus given on manpower, service metrics, inventory management and training for revival.
- Actively participated in the new Products launches, knowledge sharing, Inventory management, Performance monitoring- High HP tippers, 3120LA, 1922-CNG and 13.5mtr bus.
- Special training and body building support organized for BMTC, APSRTC, TSRTC, NE and NW KSRTC. Separate programs organized for the Bus operators in Staff and Educational Institutions.
- Structured training programs planned in consultation with Zonal Heads of airlines (Indigo & Spicejet) for drivers and operating staff.
- Tailor made At-site AMC packages executed with Infra customers- MEIL, Bekam Infra, Logistics- Express Roadways, Geofast and Bus operators- Infant Travels.
- In four years, post Covid, achieved 50% higher revenue (comparing pre-covid level), through two-shifts, accident repairs, at-site attentions, DEF-awareness, promotion of i-Alert (telematics) and Recon products.
- Unified Service Incentive Program implemented successfully in zone and South-2 incentivized in the top slab, motivated dealer for putting further efforts.
- Project 'Unnati' customer contact program, to connect with them even for the post-warranty jobs. Warranty offered for re-sold vehicles, yielded very encouraging results.
- Reduced service downtime for clients by proactively addressing potential issues and implimenting all the product improvements.
Zonal Service Manager-Central
Ashok Leyland
2016.10 - 2019.10
- Worked extensively to develop network in the the newly formed zone, for having focused business approach, and prime focus was on network development. In three years 23 outlets with 75 bays were added to improve reach.
- Organized rigorous training programs on technical and soft skills, which increased the confidence and response from workshops multi-folds. Resulted in high improvements in service metrics.
- Started Project Deep, to familiarize drivers with AL vehicles (BS4) and share the advantages, by conducting Umbrella meetings at Dhabas and Fuel Stations through KNOW vehicles.
- Operation of AMT-buses (40 nos) established with AICTCL-city operation.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage- Shwetal Steels, DNR-Chandrapur.
- This resulted in impressive improvement in CSI from 627 to 758 in three years.
- Workshops revenue went up from 48 Cr to 104 Cr on yearly basis.
- Structured promotion campaigns resulted in high customer acceptance and gave impressive sale of more than 200 engines.
- Monitored inventory levels and placed orders to replenish stock.
- Developed customer loyalty programs to increase customer satisfaction.
Executive Assistant to the MD
Ashok Leyland
2015.10 - 2016.09
- Understanding of CP- 'Planning and Strategy for coming five years'.
- De-cyclicing the business process by increasing contributions.
- Engine Strategy- Domestic and International market.
- Understanding the Regulations, Industry dynamics, Competition strategies.
- Sustainable and Cabin options for Tractor-trailers. Sourcing of cabin components.
- New Products launch- 40iT (India), and Oyster bus & Boss-LHD in UAE. Learning on product positioning.
- GET program restructuring - based on changes in technology and business ecosystem.
- Handled confidential and sensitive information with discretion and tact.
Area Manager-Sales
Ashok Leyland
2010.07 - 2015.09
- Frequently organized product demo, fuel trials and driver training programs for MAV (8x2 & 10x2) and ICV trucks.
- Regained leading Bus operators- Kesineni and Kaleshwari Travels in Vijayawada.
- Successfully commissioned CNG-buses (220 nos) in APSRTC Vijayawada as pilot project. Two depots were converted and developed by Ashok Leyland. All the staff was trained by AL.
- Introduced BS4 vehicles in the area and planned for liquidation of BS3 vehicles in the dealer stock.
- Successfully converted Aditya academy, Sashi and Bhashyam Schools in AP.
- Achieved very high customer satisfaction at port area by offering at-site services to customers and got more that 70% market share in Vizag.
- Analyzed market trends on regular basis for effective decision-making regarding product offerings and pricing.
- Launched of BS4 vehicles and planned for liquidation of BS3 vehicles in the dealer stock.
- Achieved very high customer satisfaction at port area by offering at-site services to customers and got more that 70% market share in Vizag.
Area Service Manager
Ashok Leyland
2008.07 - 2010.06
- Implemented Service Quality Architecture for workshop processes streamlining.
- Effectively guided team for proper warranty administration.
- Established SPOCs for Key accounts for all solutions, well appreciated by the customers.
- Established performance of BS2 - 3116 trucks and 4921-TT
- Successfully introduced Luxura-rear engine buses, Vestibule city bus and FE-SLF buses under JNNURM-I project.
Area Serice Manager
Ashok Leyland
2005.07 - 2008.06
- Guided team on preparing product performance report and performance monitoring.
- Actively contributed in pilot launch of Customer Connect - Dealer Business management.
- Assisted dealerships in improving Balanced Score Card and effective warranty administration.
- Effectively worked to improve service reach in MP.
Senior Service Engineer
Ashok Leyland
1998.01 - 2005.06
- After Sales support to private customers through dealers
- Successfully worked for commissioning more than 300 stallion truck in various units of Indian Army in Hyderabad
- Monitored performance of rear-engine buses in APSRTC, various depots and sleeper buses with air-suspension.
- Promptly carried out product improvement in the field vehicles.
Education
3-Tier Management Program - Business Management
IIM
Ahmedabad07.2010
BE - Mech - Mechanical Engineering
Shri GS Inst of Tech & Science
Indore, MP06.1996
Skills
- After-market support
- Business Process Development
- Product Life-cycle Management
- Network development and management
- Diagnosis and trouble-shooting
- Training
- Leadership
- Teamwork and Collaboration
- Assertive and Positive Attitude
- Budgeting and Expenses control.
Achievement
- Recognized in FY 23-24 by the Chairman Award, for bringing back VRL and VTPL in AL-fold, a Super Platinum Key Account.
- Highest CSI improvement in FY 19-20 at zone-level and awarded.
Timeline
Head - Technical Service
Ashok Leyland
2024.04 - Current
Zonal Service Manager-South2
Ashok Leyland
2019.11 - 2024.03
Zonal Service Manager-Central
Ashok Leyland
2016.10 - 2019.10
Executive Assistant to the MD
Ashok Leyland
2015.10 - 2016.09
Area Manager-Sales
Ashok Leyland
2010.07 - 2015.09
Area Service Manager
Ashok Leyland
2008.07 - 2010.06
Area Serice Manager
Ashok Leyland
2005.07 - 2008.06
Senior Service Engineer
Ashok Leyland
1998.01 - 2005.06
3-Tier Management Program - Business Management
IIM
BE - Mech - Mechanical Engineering
Shri GS Inst of Tech & Science
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