Anurag Kapoor
New Delhi,India
Summary
Experienced restaurant professional with a proven track record in managing fine dining operations, leading high-performing teams, and delivering exceptional guest experiences across global hospitality markets, including New York, New Delhi, and New Zealand. With a passion for world-class service, wine education, and team development, I thrive in dynamic environments where attention to detail and seamless coordination are essential. My background includes customer service excellence, staff training and mentoring, event planning, and operational strategy. I've worked closely with top chefs, sommeliers, and hospitality leaders to elevate service standards and guest satisfaction. Skilled in wine pairing, logistics, and communication, I bring a hands-on leadership style that aligns service excellence with business goals.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Manager
Indian Accent
New York
03.2024 - 05.2025
- Company Overview: Globally recognized fine dining establishment in one of the world's most competitive hospitality markets.
- Led the day-to-day operations of a globally recognized fine dining establishment.
- Worked closely with globally renowned chefs and sommeliers to craft a service model.
- Directed full-scale restaurant operations, ensuring seamless coordination between kitchen and service staff.
- Spearheaded staff training programs in service, wine knowledge, and guest relations.
- Trained under Master Sommelier Charles Leong, applying advanced wine pairing techniques.
- Curated and implemented a wine pairing menu and helped increase wine sales.
- Played a key role in executing private events and high-profile dinners.
- Cultivated strong client relationships through attentive service.
- Contributed to a positive, high-performance team culture.
- Globally recognized fine dining establishment in one of the world's most competitive hospitality markets.
Assistant Manager
Clarence Hospitality
Tauranga, New Zealand
11.2019 - 05.2023
- Company Overview: One of New Zealand's premier hospitality groups, operating a collection of refined high-end and casual restaurants.
- Led and managed front-of-house teams across 5 venues.
- Worked alongside Master Sommelier Charles Leong, gaining deep knowledge of wine pairing.
- Managed a 300+ label wine list, training staff to confidently recommend and serve wines.
- Collaborated with chefs and hospitality talent from various countries.
- Uphold elite hygiene and service protocols.
- Improved operational efficiency and contributed to higher guest satisfaction.
- Assisted in inventory control, budgeting, staff hiring, and event coordination.
- One of New Zealand's premier hospitality groups, operating a collection of refined high-end and casual restaurants.
Food And Beverage Supervisor
Trinity Wharf Tauranga
Tauranga, New Zealand
01.2019 - 11.2019
- Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Implemented cost control measures, resulting in reduced over-expenditure on supplies.
- Created promotional campaigns for special events, increasing footfall.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Senior Team member
Trinity Wharf Tauranga
Tauranga, New Zealand
06.2018 - 01.2019
Food And Beverage Attendant
AccorHotels
Auckland
05.2016 - 03.2018
Consultant
Converges
New Delhi
07.2013 - 01.2015
- Working on extremely prestigious processes into American Communications.
- Experience of handling volumes of inbound and outbound calls.
- Using internal software's and CRM systems to handle queries.
- Email writing and solution assistance.
- Customer care and technical assistance.
- Provide hands on solution to the clients.
- Customer relationship management.
F&B Associate
Oberoi Hotels & Resorts
New Delhi
06.2012 - 10.2013
- F&B operations at all the outlets - 360, Taipan, Club Belvedere, Travertino.
- Dealing with customer inquiries.
- Servicing elite clients.
- Kitchen coordination.
- Customer relationship management.
- Bar operations.
- Banquet operations.
Intern
InterContinental Hotels Group
Goa
06.2010 - 11.2010
- Worked in all major departments of the hotel.
- Food and beverage.
- Food production.
- Front office reservation.
- Sales and marketing.
- Dealing with banquet reservations.
- Acquiring knowledge working with some of the best chefs in the country.
Education
Post Graduate Diploma Level 8 - Hospitality Administration/Management
Pacific International school Of Hotel Management
01.2015 - 1 2017
Bachelor's Degree - Hospitality Administration/Management
Amity University
01.2010 - 1 2012
level2 - Wine Steward/Sommelier
Hitlon School
Skills
- Food and Beverage Operations
- Operations Management
- General Office Work
- Technical proficiency
- Interpersonal effectiveness
- Microsoft office suite proficiency
- Influential communication
- Product knowledge and integration
- Leadership in diverse environments
Certification
WSET LEVEL 2 WINES
Timeline
Manager
Indian Accent
03.2024 - 05.2025
Assistant Manager
Clarence Hospitality
11.2019 - 05.2023
Food And Beverage Supervisor
Trinity Wharf Tauranga
01.2019 - 11.2019
Senior Team member
Trinity Wharf Tauranga
06.2018 - 01.2019
Food And Beverage Attendant
AccorHotels
05.2016 - 03.2018
Post Graduate Diploma Level 8 - Hospitality Administration/Management
Pacific International school Of Hotel Management
01.2015 - 1 2017
Consultant
Converges
07.2013 - 01.2015
F&B Associate
Oberoi Hotels & Resorts
06.2012 - 10.2013
Intern
InterContinental Hotels Group
06.2010 - 11.2010
Bachelor's Degree - Hospitality Administration/Management
Amity University
01.2010 - 1 2012
level2 - Wine Steward/Sommelier
Hitlon School
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