ANURAG KASHYAP

Service Automation : Experienced project manager with a focus on automation seeking to leverage skills in project life cycle management to drive efficiency gains for a leading provider of cloud-based supply chain risk management solutions based in Texas, USA.

Project Details : Service Automation engagement to automate manual tasks for operations team, achieving 30% efficiency gain.

Proposed Solution :

Developed a Rule engine automation layer in Python for backend service to automate verification of checkpoints for tickets. Integrated a browser extension with SaaS platform using JavaScript to view output details for case verification.

Technologies Used:

Back-end: Python

Front-end: JavaScript

Data Extraction: ChatGPT Textract Service

Database: MongoDB

Deployment : AWS

Ø Tools: MS Excel, PowerPoint, GitLab,JIRA

Roles & Responsibilities

· Created the project charter defining project objectives, scope, and timelines using MS PowerPoint.

· Prepared an Excel-based stakeholder matrix defining roles and accountability as per project scope and timelines.

· Gathered requirements from internal stakeholders through document reviews and telephonic conversations, mapping existing processes (AS IS - TO BE), and prepared Business Requirement Document (BRD).

· Liaised with technical and operations teams to provide walkthrough on the BRD, brainstorming on possibilities, and analyzing road blockers or gaps related to infrastructure requirements.

· Created an Excel-based project plan listing services to be automated, preparing WBS, defining start/finish dates, defining dependencies, and allocating resources.

· Assigned tasks to team members, resolved roadblocks, updated the project plan, and collected issues/risks.

· Analysis project data, assessed quality of ongoing work, time variance, budget variance, scope creep, and resource management.

· Prepared the RTM (Requirement Traceability Matrix) to ensure all requirements were met as per the matrix.

· Facilitated in the release management process, liaising with DevOps teams for production deployment as per the SLA.

· Updated project planning and metrics, created and submitted status reports for internal stakeholders, and attended committee meetings

Inventory Management web application enhancement and mobile app development

As a Product Consultant, I provided solutions for Inventory Management and operations at warehouse and store levels for a leading Indian comprehensive online grocery and supermarket headquartered in Bangalore, India.

Focus areas included Inbound and Outbound operations, Order and Fulfillment management, Tracking and Analysis, Back-ups and Integrations, Dashboards, and support features.

Technologies :

Back-end: .NET Core

Mobile App Development: Kotlin Multiplatform

Database: SQL

DevOps: Azure

Tools Used :

Excel

PowerPoint

JIRA

Roles & Responsibilities

· Collaborated with the Project Manager to address client requirements for web/app modules including Purchase Order, Gate pass, PO Receiving, Stacking, Single Order, and Multi-Order Management.

· Articulated functional and non-functional requirements in the Business Requirement Document through client interactions and brainstorming sessions with stakeholders.

· Designed high-level workflows using the open-source tool draw.io, mapping customer needs and business requirements.

· Created user stories and Sprint Backlogs in JIRA to analyze project data, track key performance indicators, and generate reports on project progress.

· Maintained the Requirement Traceability Matrix to ensure that requirements defined for the system were linked at every point during the verification process.

· Managed the bug/issue tracker to log and monitor bugs/errors during the testing process.

· Facilitated Customer User Acceptance Testing (UAT) sessions and logged feedback and inputs from customers.

· Facilitated the release process with the DevOps team for the latest build and production deployment.

Worked as BA in client engagement team for UK ‘s leading Energy & Home Service Provider. Operated as Primary Point of Contact for Report Development & Maintenance

Reporting Tools : Power BI

Database : SQL

Roles & Responsibilities :

· Requirement Gathering: Work closely with stakeholders to gather and document requirements for reports, including understanding business needs and objectives.

· Report Design and Development: Design and develop reports based on requirements using reporting tools and technologies. Ensure that reports are accurate, timely, and meet stakeholder needs.

· Data Analysis: Analyze data to identify trends, patterns, and insights that can be used to improve reporting processes and inform decision-making.

· Quality Assurance: Ensure the accuracy and reliability of reports by conducting regular quality assurance checks and addressing any issues that arise.

· Report Maintenance: Maintain and update existing reports to ensure they remain relevant and useful. This may involve modifying report formats, adding new data sources, or updating calculations.

· Documentation: Document report requirements, design, and development processes to ensure that knowledge is captured and shared within the team.

· Stakeholder Communication: Communicate with stakeholders to understand their reporting needs, provide updates on report development, and gather feedback for improvement.

· Training and Support: Provide training and support to end users on how to use reports effectively, addressing any questions or issues that arise.

· Process Improvement: Identify opportunities to improve reporting processes and systems, working with stakeholders to implement enhancements.

· Collaboration: Collaborate with other team members, including developers, data analysts, and business users, to ensure that reporting processes are integrated and efficient.

· Compliance and Security: Ensure that reporting processes comply with relevant regulations and standards, implementing security measures to protect data and systems.

Problem Solving: Identify and resolve issues related to report maintenance and operations, including troubleshooting technical problems and addressing user feedback

● Maintained network of potential clients and business opportunities.

● Researched and capitalized on emerging opportunities to build business and expand customer base.

● Supported sales team members to drive growth and development.

● Contacted customers via phone and email to explore connections, offer services and cement relationships.

● Employed cold calling, prospecting and networking to land new customers and penetrate new markets.

Conducted market research and reported on competitors

• Collaborated with sales and marketing departments to support client acquisition.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.

● Developed and implemented contact quotas for cold calls, appointments and interviews based on company growth objectives and research on lead generation and prospect conversion.

● Facilitated and managed business development plan based on market and industry research.

● Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.

● Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.

● Assisted clients in determining and elevating marketplace positioning.

● Developed direct mass mailings which resulted in 10% growth of customer base.

● Researched consumer opinions and marketing strategies in collaboration with marketing team personnel.

● Forecasted and tracked marketing and sales trends.

● Completed primary and secondary market research in key regions to gain insights that informed communications, branding, competitive positioning, messaging and storytelling.