ANURAG KATIYAR

• Produced accurate documentation and organized resources to smoothly execute changes.
• E-filed these documents using e-portals.
• Preparing documents to gain judgment from court
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Entering the judgment by court in collection portal provided by the company

Receiving queries from users of mylava application

• Resolving those queries and raising them to L2 support when needed
• Worked on database to retrieve relevant information from company datasets
• Executed queries to sort and filter out important information
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Increased customer satisfaction by resolving issues.
• Improved operations through consistent hard work and dedication.