ANURAG KAUSHAL

Key Responsibilities:

• Managed Nashik center operations, aligning academic, administrative, and marketing departments for optimal performance.
• Drove student enrollment through innovative local marketing strategies and efficient lead management processes.
• Worked closely with faculty to guarantee timely curriculum execution while enhancing student engagement levels.
• Nurtured relationships with students and parents to increase retention rates and provide effective career advice.
• Evaluated performance metrics including admissions, placements, revenue, and feedback for corporate analysis.
• Led a multi-disciplinary team of counselors and faculty members to promote a results-oriented culture.
• Coordinated industry-focused events and seminars to enrich students' learning experiences. Partnered with studios for internships and placement drives, bolstering the center's industry affiliations.

Key Responsibilities:

• Franchise tie-ups with various universities for their admission process.
• Arranging seminars on behalf of universities.
• Handling advertisements and local promotions.
• Processing and handling documentation for student visas for international students.
• Arranging post-landing services.
• Guiding and counseling students for appropriate courses for domestic and international universities.
• Guiding students through pre- and post-admission procedures.
• Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies.

Key Responsibilities:

Franchise Expansion and Support for Existing and New Franchises.

(Franchise Support)

• Responsible for the profitability and market penetration of the franchised centers.
• Devising and executing marketing strategies for the centers.
• Developing budgets and ensuring stringent adherence to them.
• Market research, new product development, and launches.
• Ensuring timely collection of receivables, and thereby reducing outstanding amounts.
• Smooth information exchange between the franchised centers and the company.

(Franchise Expansion)

• Identifying, evaluating, and appointing business partners for setting up franchise operations in potential, untapped regions.
• Franchise proposal: handling and analyzing its potential.
• Site visits, layout planning, and potential analysis.
• Planning pre-launch activities and proper implementation of company policies and procedures upon commencement.
• Initiated key partnerships, which resulted in revenue growth.

Initiated and managed the entire setup for the 'Genovate' Pune Center, developing it from a business center to a full-fledged developed center.

Assisted various business department heads with documentation, organization, and dissemination during acquisitions.

Worked directly with departments, clients, and management to achieve results.

Operational Responsibilities:

• Forecasting monthly and annual sales targets, driving sales initiatives to achieve business goals, and managing the front-line sales team to achieve them.
• Foresee day-to-day operations of the Center, coordination with the India Regional office, and Singapore.
• Handling the re-sourcing of tech teams, viz. trainers for different modules.
• Handling a team of trainers and sales coordinators.
• Evaluation, recruitment of technical, and non-technical staff.
• Initiating innovative programs for sales development.
• Implemented marketing strategies, which resulted in the growth of the student base.

Key Responsibilities:

• Identifying, evaluating, and appointing business partners for setting up franchise operations in potential, untapped regions.
• Franchise proposal: handling and analyzing its potential.
• Site visits, layout planning, and potential analysis.
• Planning pre-launch activities and proper implementation of company policies and procedures upon commencement.
• Responsible for the profitability and market penetration of the franchised centers.
• Devising and executing marketing strategies for the centers.
• Developing budgets and ensuring stringent adherence to them.
• Market research, new product development, and launches.
• Ensuring timely collection of receivables, and thereby reducing outstanding amounts.

Key Responsibilities:

• Managing marketing, customer service, and general administration.
• Charting out profitable business strategies for cross-selling viable courses.
• Assessing the developments taking place in products and market segments, and accordingly realigning strategies.
• Cost control and budgeting.
• Developing and executing customer acquisition and retention strategies for both retail and institutions.
• Ensuring high levels of quality standards in training and managing all aspects of center operations, including HR, systems, promotion, etc.

Key Responsibilities:

• Managing six teams (Appx. 120 agents) and overseeing shifts.
• Rotation and handover of shifts.
• Handling crises (line failure at VSNL, disconnection from different international links, etc.).
• Imparting on-the-job training.
• Planning and devising incentives for the executives.
• Coordinating with Webhelp in case of an emergency.
• Periodical evaluation of the services to keep check on quality.
• Being fully conversant with all aspects of the process and being up to date on changes in SOPs of the process, so as to deliver quality service.

• Handling a team, thereby achieving sales targets on a day-to-day basis.