ANURAG KUMAR
Kolkata
Summary
Results-driven Deputy Sales Manager known for high productivity and efficient task completion. Skilled in strategic sales planning, customer relationship management, and team leadership to drive sales growth. Excel at communication, negotiation, and problem-solving to achieve targets and enhance team performance. Ready to leverage skills in a new challenging environment to contribute to business success.
Overview
17
17
years of professional experience
Work History
Deputy Sales Manager
ITC HOTELS LIMITED
Kolkata
12.2020 - Current
- Developed and executed strategic sales plans to maximize revenue potential.
- Built and maintained strong relationships with key clients and industry partners.
- Conducted market research to identify emerging trends and competitive positioning.
- Coordinated promotional events and marketing initiatives to enhance brand visibility.
- Collaborated with operational teams to ensure seamless guest experiences during events.
- Trained and mentored junior sales staff on effective sales techniques and strategies.
- Presented sales forecasts and reports to senior management for strategic planning discussions.
- Generated reports of weekly, monthly, quarterly sales activity.
- Managed client accounts and relationships.
- Developed and implemented sales strategies to increase revenue and profitability.
- Created and presented proposals to potential clients.
- Coordinated with vendors regarding product availability, pricing.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Retail Operations Manager
ITC LIMITED - WILL LIFESTYLE
Kolkata
06.2017 - 10.2019
- Oversaw daily retail operations and ensured efficient workflow across departments.
- Managed inventory control processes and maintained optimal stock levels.
- Developed training programs for new staff to enhance product knowledge.
- Implemented customer service initiatives to improve shopper satisfaction.
- Coordinated merchandising efforts to optimize product displays and promotions.
- Analyzed sales data to identify trends and inform operational decisions.
- Led team meetings to communicate updates and address employee concerns.
- Maintained compliance with company policies and industry regulations in store operations.
- Collaborated with management team members to create effective plans for achieving business goals.
- Set sales targets and implemented action plans for achieving set objectives.
- Monitored daily operations, identified issues, and developed solutions accordingly.
- Managed daily production and verified proper packaging and correct, timely deliveries.
- Reviewed customer feedback surveys weekly in order to make necessary adjustments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Retail Store Manager
ITC LIMITED- WILLS LISFESTYLE
Kolkata
05.2011 - 06.2017
- Managed daily store operations and ensured excellent customer service.
- Trained and mentored staff to enhance team performance and efficiency.
- Analyzed sales reports to identify trends and adjust merchandising strategies.
- Oversaw inventory management to maintain optimal stock levels and reduce shrinkage.
- Handled customer inquiries and resolved complaints to maintain satisfaction levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Developed marketing initiatives to promote product launches and seasonal sales.
- Implemented visual merchandising standards to create appealing displays and layouts.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Performed regular audits to ensure compliance with company standards.
- Developed and maintained store policies and procedures.
Retail Sales Associate
ITC LIMITED- WILLS LIFESTYLE
MUMBAI
06.2008 - 06.2011
- Assisted customers with product selection and provided personalized service.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using the point-of-sale system.
- Collaborated with team members to ensure smooth store operations.
- Educated customers on promotions and loyalty programs available in-store.
- Handled customer inquiries and resolved issues professionally and promptly.
- Participated in team meetings to discuss sales strategies and customer feedback.
- Stocked inventory shelves, ensuring products were readily available for customers.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
BECHELOR OF HOTEL MANAGEMENT - HOTEL MANAGEMENT
IINDIAN INSTITUTE OF HOTEL MANAGEMENT
GOA04-2008
ENTERMEDIATE - PCM
GD COLLEGE
BEGUSARAI BIHAR03-2001
Skills
- Strategic planning
- Client relationship management
- Market analysis
- Sales forecasting
- Proposal development
- Inventory management
- Sales reporting
- Team leadership
- Customer service excellence
- Training and mentoring
- Problem solving
- Rapport and relationship building
- Vendor management
- Sales planning
- Sales operation
- Continuous improvements
- Performance management
Timeline
Deputy Sales Manager
ITC HOTELS LIMITED
12.2020 - Current
Retail Operations Manager
ITC LIMITED - WILL LIFESTYLE
06.2017 - 10.2019
Retail Store Manager
ITC LIMITED- WILLS LISFESTYLE
05.2011 - 06.2017
Retail Sales Associate
ITC LIMITED- WILLS LIFESTYLE
06.2008 - 06.2011
BECHELOR OF HOTEL MANAGEMENT - HOTEL MANAGEMENT
IINDIAN INSTITUTE OF HOTEL MANAGEMENT
ENTERMEDIATE - PCM
GD COLLEGE
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