Anurag Majumder

• Own the customer relationship with Khoros customers, acting as a voice of the customer with Support, Product and Engineering
• Managed a BOB of $2.5M ARR
• Handled 20+ Customers across North America and EMEA Regions
• Help with customer onboarding and training, thus driving adoption
• Understand customer requirements, challenges, and the business outcomes they are expecting from their investment
• Create and execute customer roadmaps. Drive consumption and ongoing usage of Khoros with a high level of CSAT
• Develop and execute strategic account plans with a focus on increasing product adoption new routes to value
• Conduct periodic Business Reviews to ensure strategic alignment for consistent and timely collaboration with customers
• Act as the main escalation point for business and technical issues, providing centralized and dedicated ownership within Khoros
• Proactively monitor and track usage, product consumption gaps, identifying opportunities to address potential issues
• Work as a part of the highest escalation desk in the company.
• Work in collaboration with the Product, Support and Accounts team to help retain customers.
• End-to-end ownership of accounts in the salesforce of high ARR customer and their escalations, concession requests and enhancement requests.
• Project manage the accounts and work cross-functionally with different stakeholders to help turn the account sentiment green and help secure the renewals
• Provided timely support to customers by addressing inquiries and resolving issues through various communication channels, enhancing overall customer satisfaction.
• Collaborated with cross-functional teams to ensure seamless onboarding experiences for new clients, fostering strong relationships and long-term engagement.

Ownership of end-to-end learning journey of the participants to ensure learning outcomes are met and participants have a Great Learning experience with high satisfaction levels

• Management, identification and implementation of processes for smoother program management to ensure a consistent and trouble-free learning experience
• Complete ownership of all the Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, evaluations, gradings, presentations etc. Engagement with a variety of stakeholders like senior managers, academicians, industry professionals and many other internal and external stakeholders
• Consistent and thorough monitoring of participants' performance and engagement using various program trackers to ensure each participant gets personalized experience in terms of support and learning experience.
• Managed 3 Full batches consisting of 60+ candidates in each batch. 20+ calls and emails on a daily basis and complete ownership of the LMS.
• Collaborated with cross-functional teams to design and implement marketing strategies that increased program enrollment by enhancing online visibility.

• Working as a Business Development Consultant in Oracle's Linux and Virtualization team for 6 months.
• Reaching out to IT Managers, Infrastructure Heads and CIOs of Net New accounts in International markets of the EMEA region after Data Research and market analysis.
• Understanding of the present IT Infrastructure of the company through Bottom-Up approach, that is figuring out the number of physical servers being used and if the environment is virtualized and the current Operating System.
• Educate customers about Oracle Linux and Virtual Machines and then pipe an opportunity if all the required parameters are fulfilled.
• Developed and executed targeted business strategies to enhance market presence and drive customer engagement.
• Conducted comprehensive market research to identify emerging trends and customer needs, informing product positioning and sales tactics.

• Worked as a practitioner for Reliance Jio for 8 Months.
• Drive sales force of the newly launched Reliance Jio through telephone and mail campaigns and customer interaction.
• Handle the telecommunication troubleshooting and other technical glitches.
• Executed daily operations by managing customer interactions and resolving issues efficiently, enhancing overall customer satisfaction.
• Adapted to changing priorities by quickly learning new technologies and processes, contributing to team performance and service delivery.
• Collaborated with cross-functional teams to streamline workflow processes, resulting in improved communication and task completion times.
• Provided training and support to new staff members, ensuring they understood operational procedures and company standards.