Anurag Malhotra

• Monitored team performance, adhered to service level agreements (SLAs) and SOP's standards during their daily tasks and provided detailed job training.
• Developed Splunk and Datadog tool based Analytics Monitoring models for our Project and developed systems and procedures to improve operational quality and team efficiency.
• Developed KPI's & Dashboards In Splunk and Datadog, Automated the manual way of emails notifications based event management into Robotics and Splunk KPI's based monitoring.
• Performed Client delivery tasks of Onboarding new CIO applications in our project, streamlined their daily monitoring progress and reduces the risk of potential outages.
• Managed Leadership reporting and trend analysis for Major Outages and other service improvement area.
• Assisted in recruiting, hiring and training of team members.
• Managed daily operations of analytics & automation drive, forward-thinking strategies to accomplish profit and expansion goals.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Eased team transitions and new employee orientation through effective training and development.

• Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process.
• Remediate deviation of a process for our client and onboarded application owner/ division.
• Responsible for communicating with the Incident Process Owner.
• Point of contact for all Major Incidents/ Critical Incidents.
• Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
• Represent the first stage of escalation for Incidents during Incident Lifecycle.
• Monitor the incidents to ensure that the Service Level Agreement are respected.
• Identify, initiate, schedule and conduct incident reviews.
• Ensure the closure of all resolved and end-user confirmed Incident records.
• Provide guidance to the Incident Process Coordinators.
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
• Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents
• Assist (SI) Service Improvement team to do quality check on the logged incident -and prepare report for management to reduce the Major Incident
• Other reporting and preventions tasks.

• Planned and set up the restaurant from project stage.
• Compiled the standard operating procedures for Food & Beverage within discussion with Management.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Preparing and analyzing the revenue and other MIS reports, to evaluate the performance of menus and individual products as well as ensure cost-efficient operations.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Overall responsibility to maintain day to day operation from stock taking to customer services.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Ensure service briefings are carried out as appropriate with respect to the core standards.(dress code, hygiene, service procedure)
• Generate new ideas for service and products that will maintain a competitive and leading edge.
• Planning and implementation of festivals and promotions in the outlet.
• Food and Beverage cost control.

• Part of Pre-opening member.
• Training the F&B associate with SOPs setup by the management.
• Assisting the Manager’s & Leads in planning & designing the Menus for F&B.
• Leading mock-session and trial runs for F&B sessions.
• Managing and training associates with beverage inventories.

• Managing documents related to reservations and bookings.
• Attending and escorting guests.
• Adhering to the service operation SOPs while serving guests.
• Day to day operation of food and beverage service.
• Leading briefings for associate within support of supervisors.
• Holding Stations (Set of tables) for food and beverage service.
• Recommending Wines & Cigar to clients.
• Preparing Handbook & Shift handover report on regular basis.

Achievements:

* “Awarded as best Coffee Shop for two consecutive years in 2005-2006 by “Times Food Guide”.

• Restaurant Service – Serving food and beverage to the guests.
• Preparing and setting covers for the restaurant.
• Pickup stores (F&B Inventories) from Stock department
• Assisting Banquet operations for social functions.
• Recommending Wines & Cigar to clients.