Anurag Maurya
Navi Mumbai
Summary
Project Manager with 3 years of experience at ICICI Bank, specializing in User story creation, Test case creation, RPA(Managed successful implementation of Citizen developer program), optimizing processes, and enhancing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Manager
ICICI BANK LTD.
Mumbai
03.2021 - Current
- Integration of CRM Platform to MS Dynamics 365
- Successfully migrated 40 out of 83 Trade Finance service request journeys, representing 81% of the total volume.
- Enhanced existing service request journeys by 35% through writing user stories, resulting in a 45% reduction in case rejection.
- Developed and executed UAT test cases to enhance journey testing, resulting in a 55% increase in testing quality.
- Achieved faster bug identification and resolution in ADO, resulting in a 50% reduction in testing duration.
Project Manager
ICICI BANK LTD.
Mumbai
04.2022 - 04.2023
- Expertly orchestrated the implementation and delivery of the vaccine robot project, demonstrating exceptional attention to detail and efficiency, thus leading to 96% accuracy.
- Executed 2 Phone Banking projects, facilitating the establishment of their self-sufficient SDA team for future initiatives.
- Managed Citizen Developer Program for multiple operational groups.
- Developed 9 robots using Studio X, a no code robot development platform. These robots performed easy to medium complex daily tasks, saving up to 2 hours of man hours.
Project Manager
ICICI BANK LTD.
Mumbai
03.2021 - 03.2022
- Designed workflow for reKYC utilizing OCR technology to generate confidence scores matching customer data and OVD data from API call.
- Thus, passing the case directly if the confidence score is above threshold.
- Designed and executed an international geography project, facilitating a seamless account creation and activation process for students in India and Canada.
- Achieved around 91% accuracy in data extraction by building logic for different OVDs such as PAN card, Aadhar card, Driving license, and Passport on OCR technology.
Education
PGPM - Marketing
ICFAI Business School
Mumbai02-2021
BE - Electronics & Telecommunication
Mumbai University
Mumbai06-2015
Skills
- No-Code Automation
- Microsoft Office
- MS Dynamics 365
- User Story Creation
- Writing Test Case
- Frame Work Creation
- Sprint Planning
- Operation Management
Languages
- English
- Hindi
- Marathi
Certification
· Introduction to RPA - Studio X
· Agile methodology
· Marketing intern at YLG
· Digital Marketing Intern at Fyndhere
· Marketing intern at LG
Timeline
Project Manager
ICICI BANK LTD.
04.2022 - 04.2023
Project Manager
ICICI BANK LTD.
03.2021 - Current
Project Manager
ICICI BANK LTD.
03.2021 - 03.2022
PGPM - Marketing
ICFAI Business School
BE - Electronics & Telecommunication
Mumbai University
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