Anurag Mishra
MBA
Delhi,Delhi
Summary
Results-oriented business development management professional focused on exceeding revenue objectives and driving business growth. Excellent networking and lead development skills. Successful marketing leader with proven accomplishments in driving market growth and firm profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivates personnel to maximize performance. Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Skilled Business Development Manager bringing expertise in Expansion . Decisive and forward-thinking leader with persuasive communication style.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Business Development Manager
MEDBAY INDIA PVT.LTD
NEW DELHI, NEW DELHI
08.2019 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Implemented marketing strategies for stand-alone, fully integrated [Type] company providing solutions to meet demands of [Industry] industry.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Completed and submitted monthly and yearly [Type] reports to support executive decision making.
- Negotiated, prepared and signed contracts with clients.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Consistently exceeded quotas through penetration of new accounts.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Prospected [Number] new weekly leads with diverse strategies, including cold calling, site visits and customer referrals.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Consulted with product development teams to enhance products based on customer data.
Head of Business Development
KD Financial Services
DELHI, NEW DELHI
02.2019 - 07.2019
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Identified investment opportunities, threats and challenges to accurately forecast company budget.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Evaluated current service needs and product satisfaction levels with established customers.
- Enhanced marketing exposure through effective website content management and direct correspondence with potential clients.
- Closed new business and streamlined transition accounts to customer relations department.
Director of Expansion
affordplan
DELHI , NEW DELHI
03.2017 - 01.2018
- Increased annual sales volume within [Timeframe] by [Number]% from $[Number] to $[Number].
- Prepared sales presentations for clients showing success and credibility of [Type] products.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Brought about industry-leading [Result] by applying strategic industry knowledge and leadership skills.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Owned all aspects of sales planning, development, and team and account management for central [Type] territory.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Hired, supervised and coached [Number] employees on sales strategies to optimize performance.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased monthly gross sales from $[Number] to $[Number] and exceeded goals for sales, revenue and profit margins.
- Hired [Number] sales representatives over [Timeframe]-long period.
- Led solution selling strategy initiatives to maximize sales of [Product or Service].
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Streamlined [Type] procedures and [Type] tasks by implementing [Software].
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Direct Marketing-Customer Manager
MAHINDRA & MAHINDRA FINANCIAL SERVICE
LUCKNOW, U.P
07.2015 - 05.2016
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Made customers aware of current and new programs and services.
- Produced and implemented customer satisfaction guarantee program which directly resulted in [Number]% increase in sales over [Timeframe].
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Created training guides and in-person and online training courses to improve customer user experience in [Software] environment.
- Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
- Developed and implemented standards for staff to provide consistent service to customers.
- Created customer support strategy for team of [Number] to increase [Type] customer retention by [Number]%.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Capitalized on $[Amount] in customer up-sell opportunities resulting in [Number]% increased revenues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Measured customer support success with clear metrics to attain [Number]% of [Timeframe] goal.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
Sales Manager
indusind bank ltd
LUCKNOW, U.P
07.2012 - 07.2015
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded regional annual sales target by [Number]%.
- Developed international business relationships to drive business units abroad.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Increased monthly gross sales from $[Number] to $[Number] and exceeded goals for sales, revenue and profit margins.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Increased regional market share [Number]% within [Number] months.
- Reduced costs [Number]% through client and distributor price negotiations.
- Pushed [Product or Service] revenue to new levels with more than $[Amount] in yearly sales.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held weekly meetings with [Job title]s to identify techniques to overcome sales obstacles.
- Identified opportunities for growth within [Location] territory and collaborated with sales teams to reach sales goal.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Developed and implemented comprehensive salesperson training program.
- Targeted new markets and increased sales [Number]% through proactive sales and negotiation techniques.
- Grew retail sales volume in assigned territory [Number]% through strategic budgeting and product promotion.
- Monitored [Product] markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Drove sales conversion rates up [Number]% through effective [Action].
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Produced contracts, reports, letters, and proposals for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Expanded product distribution by adding more than [Number] new distribution points in region, including convenience stores, distributors, retail supermarkets and food services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed over $[Number] in new sales in [Timeframe].
- Resolved customer issues quickly and managed over [Number] accounts to increase sales and meet quotas.
- Created and launched new online marketing strategies, resulting in [Number]% sales increase.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Negotiated business transfer worth $[Number] in gross annual income.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Reorganized and optimized leads management by implementing [Software] CRM solution.
Education
MBA - Sales And Marketing Education
08.2011 - 07.2012
- Awarded [Best ]
BBA - Sales And Marketing Education
12.2006 - 07.2010
High School Diploma -
07.2004 - 05.2005
GED -
08.2002 - 06.2003
Skills
Account management
Database Management
Quality control
Goals and performance
Goal-setting
Key decision making
New Business Development
Sales expertise
Territory Management
Performance metrics
Marketing
Campaign development
Cold Calling
Product and service sales
Business development and planning
Relationship building and management
Market understanding
Prospect targeting
Research
Relationship building and rapport
Staff Management
Strategic Planning
Verbal and written communication
Timeline
Business Development Manager - MEDBAY INDIA PVT.LTD
08.2019 - Current
Head of Business Development - KD Financial Services
02.2019 - 07.2019
Director of Expansion - affordplan
03.2017 - 01.2018
Direct Marketing-Customer Manager - MAHINDRA & MAHINDRA FINANCIAL SERVICE
07.2015 - 05.2016
Sales Manager - indusind bank ltd
07.2012 - 07.2015
IBMR - MBA, Sales And Marketing Education
08.2011 - 07.2012
Sam Higginbottom Institute Of Agriculture - BBA, Sales And Marketing Education
12.2006 - 07.2010
MGKIC MADHAUPUR - High School Diploma,
07.2004 - 05.2005
SMPMB INTER COLLEGE - GED,
08.2002 - 06.2003