Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites, Portfolios and Profiles
Languages
Hobbies and interests
Affiliations
Timeline
Generic
Anurag Mukherjee

Anurag Mukherjee

Bengaluru

Summary

Results-driven professional with a strong foundation in process optimisation and workflow automation. Delivers impactful stakeholder reporting and analysis to inform strategic decisions. Enhances operational performance through innovative marketplace integrations and data-driven insights.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Sagility India Private Limited
04.2025 - 12.2025
  • Handling incoming calls for the U.S. in the healthcare domain.
  • Guiding customers with regard to their queries on medical policy and medical supplies, both pharmaceutical and prescribed.
  • Managed complaints with calm, clear communication and problem-solving.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.

Project Associate

Borderless Access
12.2022 - 02.2025
  • Served as POC across Vendor, Finance, and RFP teams, standardising tracking templates to enhance visibility on status, risks, and dependencies, thereby reducing delivery delays.
  • Optimised vendor onboarding and issue resolution, boosting response times, SLA adherence, and partner relations, while automating reporting via marketplace tools.
  • Managed project timelines and milestones using project management software to maintain organisation and efficiency.

Senior Corporate Trainer

Flloyd Inc.
12.2019 - 11.2022
  • Oversaw territory operations, sales and marketing coordination, and training programmes that drove revenue growth, productivity, and client satisfaction.
  • Developed performance dashboards and KPIs for leadership, negotiated deliverables, and strengthened stakeholder ties through HR initiatives.
  • Managed complaints with calm, clear communication and problem-solving.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Collaborated with team members to achieve target results.

Education

MBA -

Jain University
Bengaluru, India
12.2026

BBA -

Jain University, Center for Management Studies
Bengaluru, KA, India
01.2018

Skills

  • Project management
  • Vendor management
  • Change management
  • Performance tracking
  • Stakeholder engagement
  • Data analysis
  • Process optimization
  • Client relationship management
  • Workflow automation
  • Project lifecycle knowledge
  • Stakeholder management proficiency
  • Power BI and Microsoft Excel using Macros and VLOOKUP

Certification

  • Project Management Certification
  • Microsoft Power BI Certification
  • AI Course - Be10x

Accomplishments

  • Awarded Best Performance in Sales (2021)
  • Awarded Best Toastmaster (2015-2016)

Websites, Portfolios and Profiles

LinkedIn

Languages

English
Proficient
C2
Hindi
Upper Intermediate
B2

Hobbies and interests

  • Creating business plans
  • Singing, writing and reading
  • Chess, football
  • Public Speaking

Affiliations

  • Best Toastmaster of the Year 2015-16
  • Best Performance in Sales 2021-22 given by the organization's VP that I was involved in
  • Certificate in Rapping and debates.
  • Certificate from Babson University, Boston, Massachusetts, USA in 2017.

Timeline

Customer Service Representative

Sagility India Private Limited
04.2025 - 12.2025

Project Associate

Borderless Access
12.2022 - 02.2025

Senior Corporate Trainer

Flloyd Inc.
12.2019 - 11.2022

MBA -

Jain University

BBA -

Jain University, Center for Management Studies
Anurag Mukherjee