Anurag Mukherjee
Bengaluru
Summary
Results-driven professional with a strong foundation in process optimisation and workflow automation. Delivers impactful stakeholder reporting and analysis to inform strategic decisions. Enhances operational performance through innovative marketplace integrations and data-driven insights.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sagility India Private Limited
04.2025 - 12.2025
- Handling incoming calls for the U.S. in the healthcare domain.
- Guiding customers with regard to their queries on medical policy and medical supplies, both pharmaceutical and prescribed.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Project Associate
Borderless Access
12.2022 - 02.2025
- Served as POC across Vendor, Finance, and RFP teams, standardising tracking templates to enhance visibility on status, risks, and dependencies, thereby reducing delivery delays.
- Optimised vendor onboarding and issue resolution, boosting response times, SLA adherence, and partner relations, while automating reporting via marketplace tools.
- Managed project timelines and milestones using project management software to maintain organisation and efficiency.
Senior Corporate Trainer
Flloyd Inc.
12.2019 - 11.2022
- Oversaw territory operations, sales and marketing coordination, and training programmes that drove revenue growth, productivity, and client satisfaction.
- Developed performance dashboards and KPIs for leadership, negotiated deliverables, and strengthened stakeholder ties through HR initiatives.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Collaborated with team members to achieve target results.
Education
MBA -
Jain University
Bengaluru, India12.2026
BBA -
Jain University, Center for Management Studies
Bengaluru, KA, India01.2018
Skills
- Project management
- Vendor management
- Change management
- Performance tracking
- Stakeholder engagement
- Data analysis
- Process optimization
- Client relationship management
- Workflow automation
- Project lifecycle knowledge
- Stakeholder management proficiency
- Power BI and Microsoft Excel using Macros and VLOOKUP
Certification
- Project Management Certification
- Microsoft Power BI Certification
- AI Course - Be10x
Accomplishments
- Awarded Best Performance in Sales (2021)
- Awarded Best Toastmaster (2015-2016)
Websites, Portfolios and Profiles
LinkedIn
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Hobbies and interests
- Creating business plans
- Singing, writing and reading
- Chess, football
- Public Speaking
Affiliations
- Best Toastmaster of the Year 2015-16
- Best Performance in Sales 2021-22 given by the organization's VP that I was involved in
- Certificate in Rapping and debates.
- Certificate from Babson University, Boston, Massachusetts, USA in 2017.
Timeline
Customer Service Representative
Sagility India Private Limited
04.2025 - 12.2025
Project Associate
Borderless Access
12.2022 - 02.2025
Senior Corporate Trainer
Flloyd Inc.
12.2019 - 11.2022
MBA -
Jain University
BBA -
Jain University, Center for Management Studies