Summary
Overview
Work History
Education
Skills
Websites
Timeline
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ANURAG NAIK

Fraud Specialist
Bengaluru

Summary

Detail-oriented and analytical Fraud specialist with 6 years of experience in financial fraud detection, and customer service. Proven expertise in investigating commercial account activities, analyzing transaction data, mitigating fraud losses and internal compliance guidelines. Adept at identifying fraud patterns, and implementing prevention protocols. Seeking to leverage strong analytical and communication skills in a challenging fraud prevention or risk analysis role to safeguard financial assets and enhance customer trust.

Overview

6
6
years of professional experience
5
5
Languages

Work History

Representments

J PMorgan Chase & Co.
07.2024 - Current
  • Analyzed commercial accounts for fraudulent activity across multiple card processors to proactively mitigate potential financial losses.
  • Reviewed merchant-submitted documentation for Chase credit card transactions reported as fraud by customers. Determined validity of merchant documents and processed customer billing decisions accordingly.
  • Collaborated closely with Visa and adhered to their dispute resolution guidelines to identify fraud and decline pre-ARB documents using Chase fraud detection tools.
  • Investigated customer bank statements and merchant records to identify credits or refunds issued back to the customer.
  • Contacted customers directly through calls in cases of compelling documentary evidence to facilitate efficient contact billing and ensure resolution accuracy.
  • Excellent communication skills, both verbal and written.

Fraud Specialist

J PMorgan Chase & Co.
06.2022 - 06.2024
  • Analyze commercial accounts for fraudulent activity through multiple card processors to mitigate fraud loss.
  • Assisted in testing and updating procedures to mitigate fraudulent activity while providing a considerably high level of client excellence.
  • Flag customer accounts for possible fraud based on trends, analyze and assist customer accounts containing fraudulent activity.
  • Restricted banking accounts that are potentially fraudulent and risky after utilizing resources.
  • Motivated Fraud Analyst with excellent communication and negotiation skills. Experienced in developing and executing fraud prevention protocols and procedures.
  • Communicated/Collaborated with multiple departments to obtain large sets of data required to complete milestones and to ensure the accuracy and completeness of all fraud investigations.
  • Skilled in identifying fraud patterns, conducting investigations, implementing strategies and creating effective counter measures.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Netradyne(Technical Representative)

Concentrix Tech.
08.2021 - 05.2022
  • Responsible for handling tickets of client related to technical issues and raised tickets to escalate it to the respective team.
  • Properly managed and documented all work performed to track client interactions, issues and resolutions using support ticketing system.
  • Keeping a keen observation of the functioning of the product and evaluating them with proper research using necessary tools to provide resolution.
  • Communicating with L2 team when escalating high-priority queries and to translate customer issues into potential fix.
  • Provided immediate customer support and resolution through inbound calls.

Technical Representative

Concentrix Technologies
09.2020 - 06.2021
  • Responsible for handling inbound and outbound e-commerce emails of international clients.
  • Researched and rapidly resolved or escalated client/customer queries through tickets with troubleshooting steps maintaining SLAs.
  • Assist on-boarding advisors with technical knowledge with an aim to provide them with a strong foundation of the process.
  • Guided customers through the navigation of their annual subscriptions, and assisted in the initiation and renewal processes for client accounts.

Marketing Executive

Credence Integrated Marketing Pvt Ltd
07.2019 - 08.2020
  • Endorse educational programmes to Senior Leadership Team of top organizations and elaborate on how these programs are beneficial to them.
  • Resolving issues related to credit card statements, interests and late payments.
  • Create excel sheets and update on a daily basis to achieve the target given by the authorities.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.

Education

High School Diploma -

Bunt's Sanghas S.M.Shetty High School
Mumbai, India
04.2001 -

Bombay Cambridge Gurukul
Mumbai, India
04.2001 -

Bachelor of Arts -

Singhania University
04.2001 -

Skills

  • Tableau Analysis
  • Salesforce
  • MS Office
  • Risk and Data Analysis
  • Fraud Detection and Research
  • Regulatory Compliance

Timeline

Representments

J PMorgan Chase & Co.
07.2024 - Current

Fraud Specialist

J PMorgan Chase & Co.
06.2022 - 06.2024

Netradyne(Technical Representative)

Concentrix Tech.
08.2021 - 05.2022

Technical Representative

Concentrix Technologies
09.2020 - 06.2021

Marketing Executive

Credence Integrated Marketing Pvt Ltd
07.2019 - 08.2020

High School Diploma -

Bunt's Sanghas S.M.Shetty High School
04.2001 -

Bombay Cambridge Gurukul
04.2001 -

Bachelor of Arts -

Singhania University
04.2001 -

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ANURAG NAIKFraud Specialist