ANURAG PANDEY

With over 12 years of experience in resource management, workforce management, demand management, and project management, I am a Lean and PRINCE2 certified professional with a passion for optimizing business processes and delivering value to clients. I have successfully led and supported multiple projects across various domains and geographies, applying different methodologies and best practices to ensure quality, efficiency, and alignment with business objectives.

• Carelon Global Solutions (formerly Legato), Lead - WFM & Resource Management, Leading a team of 17 Analyst and 2 Sr. Analyst., Setting up the goals and expectation of the team based on requirement., Conducting performance evaluation of the team members., Bench Management of resources and aligning them as per upcoming demand., Capacity planning based on work volume and headcount., Updating daily status to the client & internal stakeholders during daily/weekly connect., Creating dashboards for weekly/monthly connect with Leadership., Preparing forecast and production report and several other Ad hoc reports., Closely working with recruitment team for hiring plan based on upcoming demand and attrition.
• KPMG, Asst. RESOURCE MANAGER - Resource Management Team (Tax), Scheduling of upcoming demand in Retain tool, Working on Resource Capacity of upcoming demand and meeting current requirements, Bench Management of Resources based on resource requirements within business team, Maintaining Performance Management of Resources, Working with L & D team to develop the skillset of resources based on requirement, Keeping Skill Matrix of resources up to date by inputs received from Business team, Scheduling meetings with Business Heads and Managers for giving them overview of current Resource plan and Capacity., Preparing Workflow summary report and Load distribution report for Business Leads
• BT, RESOURCE MANAGER - Resource Management Team, Handling a team of 5 FTEs., Processing new and backfill resource requests of Operations., Forecasting of demand based on resource request., Resource planning to align it with incremental demand., Bench management of free resources and align them to upcoming demand based on skillsets., Scheduling training of resources on bench with L&D team to bridge skillset gap., Capacity planning with Hub leads for managing seat utilization., Resource utilization with time booking reports and with Rolling out tool., Working closely with different Business heads & Resource Managers across different locations to fulfill requisites., Working closely with recruitment in getting the required resources on boarded in time to fulfill open demands., Prepared Cost recovery and time booking reports for Finance., Trained new team members and mentored them in transitioning critical project
• GENPACT, Verified and Processed PO and Non-PO invoices in SAP., Resolved queries of Vendors and Global Clients as a member of Query Management Team., Prepared Monthly reports relating to Invoices trend and processing., Lean certified for implementing business ideas in Accounts Payable process., Handled a team of three FTEs in Invoice Verification Process., Imparted training to new team members

• 04/2021, Present, Carelon Global Solutions (formerly Legato), Team Lead - WFM
• 07/2019, 04/2021, KPMG, Asst. Resource Manager
• 04/2014, 07/2019, BT, Resource Manager
• 12/2011, 04/2014, GENPACT INDIA, Process Developer

• Father's Name: Mr. Bhagwan Pandey
• Date of Birth: 08/17/90