Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anurag PANDEY

Lucknow

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Support Officer

[24]7.ai
04.2023 - Current
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Provided exceptional service by tailoring solutions based on individual customer needs and preferences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided personalized support to customers by understanding their unique needs and preferences.
  • Utilized various software programs proficiently while multitasking between different tasks such as call documentation, email correspondence, or chat support.
  • Played an integral role in the launch of a new online chat support platform, contributing ideas for user interface improvements based on extensive industry experience.
  • Resolved technical issues for customers through phone, email, and chat support channels.
  • Proactively identified areas of improvement within the chat support department, leading to enhanced efficiency and effectiveness.

Marketing Officer

Just Dial ltd
02.2022 - 05.2022
  • Introducing company product to local business owners by explaining the benefits of product which help to grow their business.

Wholesaler

Business owner
12.2019 - 11.2021
  • Comprehensive 3 years of experience in marketing, sales, and stock management while managing a self owned small-scale beverage business.
  • Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance.
  • Decreased spending by negotiating vendor pricing for maintenance equipment and supplies.
  • Expanded client base with strong lead generation strategy.

Education

Bachelor of Commerce -

Dr. Shakuntala Misra Rehabilitation University
Lucknow, Uttar Pradesh
2018

PUC - Commerce

G.R.D Academy
Dehradun, Uttrakhand
2014

SSLC -

Army Public School
Dehradun, Uttrakhand
2012

Skills

  • Web Designing
  • proficient with Google sites
  • proficient with Google AdWords
  • proficient with MS excel, PowerPoint, word
  • Diploma in Accounting
  • ITSM Courses (ITIL 40)
  • IT Courses (Web concept, HTML, Java Script)
  • Proficient with Windows Server, Exchange, Citrix and Active Directory, Windows XP and MS Office 2010
  • Proficient in system operating
  • Campaign development experience
  • Possess excellent analytical, customer service and communication skills
  • Remarkable ability to multi-task and react to a variety of situations at one time
  • Customer Support

Timeline

Customer Support Officer

[24]7.ai
04.2023 - Current

Marketing Officer

Just Dial ltd
02.2022 - 05.2022

Wholesaler

Business owner
12.2019 - 11.2021

Bachelor of Commerce -

Dr. Shakuntala Misra Rehabilitation University

PUC - Commerce

G.R.D Academy

SSLC -

Army Public School

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Anurag PANDEY